Underwriting Assistant

Underwriting Assistant

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role

What you need to know:

This position will be in the Customer Service/Underwriting Support team within the Operations & Service function.  The role will focus on supporting and servicing all lines of Business across Consumer and Commercial.

• Providing prompt & accurate support to new and existing customers by phone, email and post.  Attract potential customers by answering product and service questions; suggesting information about other products and services where opportunity arises
• Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to Customers and Brokers.
• Analyze, screen and prepare Renewals for issuance
• Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers
• Compile data and conduct routine tasks to support Underwriters
• Collate, filter and prepare data in preparation for Offshore processing and respond to queries arising from same
• Liaising with Claims and Finance Departments to resolve queries in a quick and efficient manner
• Produce reports on an ad hoc basis 
• Contribute to the development and maintenance of standards, policies and procedures regarding customer service. Maintain Company standard during all interactions
• Quality review testing on both offshore and local Processes to ensure CPC compliance
• Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer service department as a whole
• Provide back-up support to other team members.

What we’re looking for:

• Experience working in the insurance industry
• Hold a recognized MCC qualification (or be grandfathered) or be working towards a recognised qualification
• Strong working knowledge of MS Office Applications
• Strong written and oral communicational skills supported by a friendly and outgoing disposition
• Methodical, accurate and strong attention to detail.
• Organized, with good planning/time management skills to achieve tight deadlines/targets

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

UW - UnderwritingAIG Europe S.A. (Ireland branch)