Portfolio Scrum Master

This position offers a hybrid work model out of the listed office locations: 

Boston MA, Portsmouth NH, Seattle WA, Indianopolis, IN, Plano TX

Join Our Dynamic Team as a Portfolio Scrum Master!

Are you a passionate and experienced Scrum Master ready to make a meaningful impact? We’re on the lookout for two talented Portfolio Scrum Masters to join our innovative US Retail Markets (USRM) Personal Lines Policy Platform software engineering organization! This isn’t just any role; it's an opportunity to shape the future of software delivery in a vibrant and agile environment.

Your Mission: Drive Agile Excellence!

In this exciting role, you will be the heartbeat of our ecosystem (Policy Data) guiding a diverse group of software development and engineering teams toward excellence. Your mission? To cultivate a thriving and mature agile delivery environment that inspires collaboration, creativity, and continuous improvement.

As a key partner to Product Owners (POs), Engineering Managers (EMs), and team leads, you’ll play a pivotal role in fostering an agile culture that not only meets but exceeds expectations. You’ll lead the charge in delivering high-quality software solutions while helping teams navigate the dynamic landscape of our technology initiatives.

What Makes These Roles Special?

• Dual Opportunities: One Scrum Master will champion our Safeco brand of policy delivery/product teams, while the other will support our renowned Liberty Mutual brand. Your influence will reach far and wide across our organization!
• Make a Difference: If you thrive on helping software development teams deliver products that impact our customers and communities, this position is crafted for you. Your work will be critical in some of the largest business and technology transformation initiatives Liberty Mutual has undertaken in years.
• Innovative Environment: Engage with complex challenges in a fast-paced environment where your skills will shine. You’ll be at the forefront of our agile journey, enhancing delivery, operations, and engineering practices alongside brilliant minds.

If you're ready to accelerate your career and take on a role that combines passion with impact, apply now and be a part of something extraordinary at Liberty Mutual. Together, let's build the future of insurance technology!

Responsibilities:

• Delivery: Facilitates and coordinates portfolio planning process including Agile Program Increment planning events (kick-off, portfolio/train/program retrospectives, etc.) and managing dependencies, risks & issues.
• Coaching and Mentoring: Provide guidance and support to agile teams, helping them understand and implement agile principles and practices effectively. Foster a culture of continuous improvement.
• Data and Metrics Insights: Leverage planning and reporting tools to provide insights into product delivery, team health and excellent engineering practices.  Ensure that teams maintain visibility and transparency in their processes, identifies data to measure/analyze and coaches others on how to use the data being captured.
• Opportunity Identification: Actively identify areas for improvement within teams, including process enhancements, team dynamics, and overall workflow efficiency. Champion innovative solutions to enhance productivity.
• Impediment and Blocker Removal: Proactively identify and remove impediments that hinder team progress. Work collaboratively with teams to resolve issues quickly and effectively.
• Issue Escalation: Monitor team dynamics and project progress, escalating issues to leadership when necessary to ensure timely resolution and alignment with strategic goals.
• Collaboration with Sr. Scum Masters, Product Owners, Engineering Managers to cultivate and maintain an engaging and sustainable work environment. Facilitate open communication and collaboration among stakeholders.

• Bachelor`s degree in a relevant field 
• Minimum 5 years related experience
• Track record of delivery by leading, coordinating and alignment of teams to secure business outcomes.
• Proven experience as a Scrum Master, preferably within a portfolio or multi-team environment.
• Strong understanding of agile methodologies, principles, and frameworks (Scrum, Kanban, etc.).
• Excellent facilitation, coaching, and mentoring skills.
• Proficiency in using agile project management tools (e.g., JIRA, PowerBI) for tracking and reporting.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• Effective facilitation skills at the team level; Remains neutral, applies conflict management & establishes trust.
• Relevant certifications (e.g., Certified ScrumMaster (CSM), Certified Agile Coach (ICP-ACC), or equivalent) are a plus.