Head of Human Resources

Location: New York City (On-site 4 days a week Monday-Thursday; work from anywhere Fridays)
Reports to: Chief Executive Officer 

The rise of generative AI is fundamentally changing how people search for information and discover brands online.  Conductor is the only end-to-end, AI-first platform that enables enterprises to create high-performing, valuable content at scale and ensure their brand is found everywhere customers are looking—from Google to generative AI engines like ChatGPT. Recognized by Forrester as a Leader and #1 rated by customers on G2 and TrustRadius, we are committed to building a workplace where our people can grow and make a positive impact.

Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of everyone in our orbit—our customers, our customers' customers, our employee-owners, and our communities.

About the Role

We are seeking a strategic, dynamic, and hands-on Head of People to lead our People function as we continue to grow. This executive role will oversee Talent Acquisition, Talent Management, Total Rewards, Learning & Development, and Office Services & Facilities globally, ensuring our organization attracts, develops, and retains top talent while fostering an exceptional employee experience. The Head of People will serve as a trusted advisor to the CEO and executive team and play a key role in driving company culture, employee engagement, and operational excellence.

Key Responsibilities

• Serve as a trusted advisor to the CEO and leadership team, aligning people strategy with business goals.
• Champion a strong, inclusive, performance-driven culture that reflects company values.
• Lead the People team and own the strategy and execution of all core People functions including talent acquisition, talent management, total rewards, learning & development, HR operations, HR compliance, and office services/facilities.
• Develop and lead initiatives that enhance employee engagement, satisfaction, retention, and culture, especially during periods of change and transformation.
• Own and evolve the PeopleTech roadmap, integrating AI and automation across systems and processes to enhance scale, efficiency, and insight-driven decision-making.
• Build and maintain scalable performance management and talent review frameworks that support continuous feedback, growth, and accountability.
• Design and execute competitive, equitable, and compliant compensation and benefits programs in alignment with company values and fiscal responsibility.
• Partner with Finance and leadership on annual planning cycles, merit reviews, and promotion calibrations to ensure transparency and fairness.
• Lead talent acquisition strategy and ensure a consistent pipeline of high-quality, diverse talent.
• Utilize people data and analytics to inform decisions, develop KPIs, and measure HR effectiveness across engagement, performance, and retention.
• Ensure compliance with employment laws and HR best practices across all operating regions, partnering with legal as needed on investigations and audits.
• Oversee office services, facilities management, and workplace compliance to ensure a safe and engaging environment.
• Manage vendor relationships (e.g., benefits brokers, 401K, insurance providers), and lead negotiations and evaluations of program effectiveness.
• Develop and manage the HR budget, ensuring programs and initiatives are delivered on time and within scope.
  
  

Skills & Qualifications

• 10+ years of progressive HR/People leadership experience, including at least 3 years leading functional leaders within HR in a fast-paced, high-growth environment (tech or SaaS preferred).
• Expertise in core HR functions: talent acquisition, total rewards, employee relations, performance management, learning & development, compliance, HR/People operations and Office Services/Facilities.
• Strong business acumen with a proven ability to align HR strategies to business objectives.
• Tech-forward mindset with a strong understanding of AI and HR systems (experience with Culture Amp, Rippling, Pave, Linkedin Recruiter etc. preferred.  Demonstrated experience implementing and utilizing AI to optimize HR processes.
• Experience with U.S. and European employment laws and compliance requirements.
• Demonstrated success in leading through change, scaling teams, and building high-performance, inclusive cultures.
• Excellent leadership, communication, and interpersonal skills with the ability to influence across all levels of the organization.
• Strong analytical and decision-making capabilities; ability to use data to drive strategy and improvement.
• High integrity, empathy, and sound judgment; capable of balancing business needs with employee experience.
• Bachelor’s degree in Human Resources, Business Administration, or related field or equivalent experience
• HR certifications (SPHR, SHRM-SCP) a plus.

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Compensation: Conductor maintains competitive, performance-based compensation programs. 

The NYC base salary range for this role is currently $160,000 - 200,000 per year. Placement within that range will be dependent on experience. This position will also be bonus eligible. 

Benefits: Conductor offers the following attractive benefits and perks including: 100% covered employee medical plan, a dental & vision plans, 401(k) with employer contribution, an unlimited vacation policy, 10 sick days, short-term disability, long-term disability, generous paid parental leave, employee assistance program, flexible savings accounts, paid holidays, life and accidental death insurance, and a host of perks.

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Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.  In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.