Manager – Account Management @ IXL Learning

Manager – Account Management

Posted on 2/3/2023

INACTIVE

Locations

Raleigh, NC, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Marketing

Sales

Communications

Requirements

Oversee/drive team best practices by sharing knowledge and skills to impact effective territory management; modeling exemplary written and oral customer communication; continuously improve resources on behalf of the Account Management team
Assist in onboarding process for new Account Managers and Leads, including training, shadowing and mentorship
5 - 10+ years experience in account management
3 years in a management/leadership role
Proven ability to take on additional projects and model leadership
Track record of proactively identifying areas for improvement and sharing strategies and ideas with manager and team
Ability to constructively deliver and receive constructive feedback
Demonstrated performance of consistently meeting or exceeding revenue / retention goals, with an understanding of value drivers in achieving successful renewal conversion
Excellent communication skills
Strong empathy for customers AND passion for revenue and growth
Collaborative and motivating leader
Strong organizational and problem solving/analysis
Analytical and process-oriented mindset

Responsibilities

Lead, manage and motivate a team of high-performing Account Managers
As part of the leadership team, proactively identify areas for improvement to workflow, processes and ideas and coordinate implementation across the organization
Support individuals' professional growth and develop business acumen
Play a key role in developing and driving effective renewal campaigns and tactics
Develop and maintain relationships with key team members across account services, sales and sales management, PLS, marketing and account management to facilitate collaboration, sharing best practices and improving cross-team efficiencies
Provide territory coverage as-needed in open territories

IXL Learning, a leading edtech company with products used by 14 million students worldwide, is seeking a Manager, Account Management to join our growing team in Raleigh, NC. The Manager is responsible for managing a team of 8+ Account Managers to exceed goals via renewal, upsell, customer retention and engagement activities and is a key member of the Account Management Organization Leadership team.

Successful candidates in this role blend their knowledge of IXL processes and systems; deep understanding of our customer base; and expertise navigating challenging situations to coach and manage their assigned teams to achieve goals and grow competencies.

*This is a full time position in our Raleigh, NC office with a hybrid work schedule.*

WHAT YOU’LL BE DOING

Lead, manage and motivate a team of high-performing Account Managers.

Oversee/drive team best practices by sharing knowledge and skills to impact effective territory management; modeling exemplary written and oral customer communication; continuously improve resources on behalf of the Account Management team
Assist in onboarding process for new Account Managers and Leads, including training, shadowing and mentorship.

Impact revenue and retention rates

Exceed personal and team revenue and retention goals in assigned territory.
Monitor revenue and retention rates to proactively discern patterns and trends and elevate to senior management.
Ensure renewal cadence and best practices are adhered to across the team, but use judgment regarding territories that require a different approach.
Be a trusted partner to new business, with the mindset that a healthy territory is what gets us to the goal of 1:2 students by 2025.

Be a Leader

As part of the leadership team, proactively identify areas for improvement to workflow, processes and ideas and coordinate implementation across the organization.
Support individuals’ professional growth and develop business acumen.
Play a key role in developing and driving effective renewal campaigns and tactics
Develop and maintain relationships with key team members across account services, sales and sales management, PLS, marketing and account management to facilitate collaboration, sharing best practices and improving cross-team efficiencies.
Provide territory coverage as-needed in open territories

WHAT WE’RE LOOKING FOR

5 - 10+ years experience in account management
3 years in a management/leadership role
Proven ability to take on additional projects and model leadership
Track record of proactively identifying areas for improvement and sharing strategies and ideas with manager and team
Ability to constructively deliver and receive constructive feedback
Demonstrated performance of consistently meeting or exceeding revenue / retention goals, with an understanding of value drivers in achieving successful renewal conversion.
Excellent communication skills
Strong empathy for customers AND passion for revenue and growth
Collaborative and motivating leader
Strong organizational and problem solving/analysis
Analytical and process-oriented mindset

#li-hybrid

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

501-1,000 employees

Website

Online lessons for K-12 subjects

Company Overview

IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

Benefits

100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days

Company Core Values

Passionate - We strive to create a work environment where all employees are united in our goal to delight and impress our customers, and to foster a culture that helps all IXLers thrive.
Tenacious - We seek out learning opportunities for ourselves, understand that feedback and mistakes are part of the process rather than something to fear, and embrace a growth mindset.
Authentic - We are authentic, kind, and honest in our interactions with our colleagues. We ask questions and listen to each other. And, we have fun and find joy in our work and collaborations.