Manager – Account Management
Posted on 2/3/2023
INACTIVE
Online lessons for K-12 subjects
Company Overview
IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
Data & Analytics
Education
Company Stage
N/A
Total Funding
$510M
Founded
1998
Headquarters
San Mateo, California
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 3%2 year growth
↑ 19%Locations
Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Marketing
Requirements
- Oversee/drive team best practices by sharing knowledge and skills to impact effective territory management; modeling exemplary written and oral customer communication; continuously improve resources on behalf of the Account Management team
- Assist in onboarding process for new Account Managers and Leads, including training, shadowing and mentorship
- 5 - 10+ years experience in account management
- 3 years in a management/leadership role
- Proven ability to take on additional projects and model leadership
- Track record of proactively identifying areas for improvement and sharing strategies and ideas with manager and team
- Ability to constructively deliver and receive constructive feedback
- Demonstrated performance of consistently meeting or exceeding revenue / retention goals, with an understanding of value drivers in achieving successful renewal conversion
- Excellent communication skills
- Strong empathy for customers AND passion for revenue and growth
- Collaborative and motivating leader
- Strong organizational and problem solving/analysis
- Analytical and process-oriented mindset
Responsibilities
- Lead, manage and motivate a team of high-performing Account Managers
- As part of the leadership team, proactively identify areas for improvement to workflow, processes and ideas and coordinate implementation across the organization
- Support individuals' professional growth and develop business acumen
- Play a key role in developing and driving effective renewal campaigns and tactics
- Develop and maintain relationships with key team members across account services, sales and sales management, PLS, marketing and account management to facilitate collaboration, sharing best practices and improving cross-team efficiencies
- Provide territory coverage as-needed in open territories