Manager – Account Management
Posted on 2/3/2023
INACTIVE
IXL Learning

501-1,000 employees

Online lessons for K-12 subjects
Company Overview
IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
Data & Analytics
Education

Company Stage

N/A

Total Funding

$510M

Founded

1998

Headquarters

San Mateo, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

19%
Locations
Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Marketing
Requirements
  • Oversee/drive team best practices by sharing knowledge and skills to impact effective territory management; modeling exemplary written and oral customer communication; continuously improve resources on behalf of the Account Management team
  • Assist in onboarding process for new Account Managers and Leads, including training, shadowing and mentorship
  • 5 - 10+ years experience in account management
  • 3 years in a management/leadership role
  • Proven ability to take on additional projects and model leadership
  • Track record of proactively identifying areas for improvement and sharing strategies and ideas with manager and team
  • Ability to constructively deliver and receive constructive feedback
  • Demonstrated performance of consistently meeting or exceeding revenue / retention goals, with an understanding of value drivers in achieving successful renewal conversion
  • Excellent communication skills
  • Strong empathy for customers AND passion for revenue and growth
  • Collaborative and motivating leader
  • Strong organizational and problem solving/analysis
  • Analytical and process-oriented mindset
Responsibilities
  • Lead, manage and motivate a team of high-performing Account Managers
  • As part of the leadership team, proactively identify areas for improvement to workflow, processes and ideas and coordinate implementation across the organization
  • Support individuals' professional growth and develop business acumen
  • Play a key role in developing and driving effective renewal campaigns and tactics
  • Develop and maintain relationships with key team members across account services, sales and sales management, PLS, marketing and account management to facilitate collaboration, sharing best practices and improving cross-team efficiencies
  • Provide territory coverage as-needed in open territories