Customer Success Manager
Posted on 3/15/2024
ComplyAdvantage

201-500 employees

AI-driven financial crime and compliance solutions
Company Overview
ComplyAdvantage stands out as a leader in the financial risk management sector, offering AI-driven solutions that provide valuable insights for managing financial crime and compliance obligations. The company's data-rich platform, trusted by over 1000 companies, is continuously updated with information about high-risk individuals and entities, ensuring timely and accurate risk assessment. With a commitment to staying ahead of regulatory changes and a focus on reducing false positives, ComplyAdvantage offers a more efficient, reliable alternative to traditional manual data maintenance methods.
AI & Machine Learning
Data & Analytics
Financial Services
B2B

Company Stage

Series C

Total Funding

$109M

Founded

2014

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

31%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Customer Service
CategoriesNew
Customer Success & Support
Sales & Account Management
Customer Success Management
Requirements
  • Passion for customer success
  • Good understanding of technology, APIs, and cloud solutions
  • Proactive self-starter with problem-solving skills
  • Strong process management skills
  • Strong relationship management skills
  • Previous project management experience
  • Experience working in a start-up
Responsibilities
  • Manage a portfolio of Market customers
  • Be the dedicated contact and own the overall relationship with clients
  • Ensure successful onboarding process for new customers
  • Provide proactive support to clients to increase adoption and minimize churn
  • Respond to client queries and coordinate across various teams
  • Drive cross-sell and upsell to expand contract revenue
  • Shape the product roadmap based on customer feedback
  • Support/drive new feature rollouts and contribute to market development work
  • Function as the voice of the customer and provide internal feedback on customer service