Enrollment Representative

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/

What you'll do here:

The Enrollment Representative is tasked with generating sales revenue by matching students to ed2go continuing education / career training programs. Enrollment Representatives will prioritize qualified leads, generated through our website, referrals, live chat, and telephone, to achieve personal and team metrics. The Enrollment Representative consults with prospective students ranging from course descriptions and instructors to financing, and enrollment, keeping the customer experience forefront throughout!

Successful Enrollment Representatives are effective at asking appropriate, probing questions, overcoming objections, and effective management of time, including being voice-to-voice whenever possible

• Ensure the highest quality student experience from an individual's first contact with the school through their initial enrollment by demonstrating our processes and infrastructure.
• Generate student enrollment by calling on prospective students, advising them on how the school can meet their educational and career needs and guides qualified applicants through the admissions and enrollment process.
• Complete all required reports regarding sales and sales campaigns, market feedback and team territory management activities.
• Improve your sales conversations using a shown sales methodology and time management techniques.
• Handle your pipeline to meet/exceed all assigned revenue and enrollment objectives.

Skills you will need here:

Basic (Required)

• Some college coursework or continuing education certification completed
• Minimum 1 years' sales experience, where your compensation was directly affected by achievement of goals. i.e. commissioned sales plan
• Online proficiency; ability to navigate sites and applications; technically literate
• Ability to work beyond conventional business hours to complete assignments as required

Preferred

• Shown success in telephone sales
• Experience in a call center
• Four-year degree
• Higher Education Admissions Experience

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617)289-7917

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.