Full-Time
Elastic Observability Engineer
Posted on 1/10/2025
AHEAD
1,001-5,000 employees
Digital transformation and cloud solutions provider
Mid, Senior
Remote in USA
You match the following AHEAD's candidate preferences
Employers are more likely to interview you if you match these preferences:
- BS/BA Degree in Computer Science or equivalent industry experience
- Experience with Elastic Observability Platform
- Experience with LogicMonitor Platform
- Recognized subject matter expert in professional discipline
- 3+ years administrating an enterprise environment with 24x7x365 uptime requirements
- Demonstrated experience with monitoring and event management technologies
- Scripting and automation skills with PowerShell, Perl, or Python
- Experience interacting with SOAP and Rest APIs
- Excellent oral and written communication skills
- Experience with ServiceNow
- Industry technical certifications such as MCSA, MCSE, ITIL, CCNA, NPP etc.
- Experience working in a Managed Services organization
- Experience working for a SaaS provider or MSP
- Multiple certifications in LogicMonitor: LMCA, LMCP, LMCI, & LMCD
- Elastic Certified Engineer, Observability Engineer, or Analyst.
- Configure and tune monitoring tools to allow Managed Services to proactively manage customer environments.
- Document processes and standard operating procedures across the managed services team.
- Support P1 Platform outages, as needed.
- Provide third-level support and troubleshooting assistance.
- Automate processes and standard operating procedures across the managed services team. These processes could involve working with a variety of technology stacks.
- Engage effectively with customers, vendors, and other team members.
- Obtain and/or maintain technical skills required to meet the obligations of our customers.
- Document operational processes / procedures to optimize support and management of systems.
- Be proactive in spotting and fixing potential problems.
- Provide emergency after-hours support as part of a scheduled on-call rotation.
- Provide periodic after-hours support for scheduled maintenance activities.
AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
2007
Simplify's Take
What believers are saying
- Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.
- Growing interest in AI-driven IT operations presents new opportunities for AHEAD.
- The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.
What critics are saying
- Emerging cloud service providers offer similar services at lower costs.
- Rapid technological advancements may outpace AHEAD's solution updates.
- Economic downturns could reduce spending on digital transformation projects.
What makes AHEAD unique
- AHEAD specializes in digital transformation with a focus on cloud solutions.
- The company achieved Gold Cloud Platform Competency with Microsoft Azure.
- AHEAD offers tailored solutions for cloud migration and infrastructure optimization.
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Benefits
Health Insurance
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave