Full-Time
Elastic Observability Engineer
Posted on 1/10/2025
AHEAD
1,001-5,000 employees
Digital transformation and cloud consulting services
Mid, Senior
Remote in USA
- BS/BA Degree in Computer Science or equivalent industry experience.
- Experience with Elastic Observability Platform.
- Experience with LogicMonitor Platform.
- Recognized subject matter expert in professional discipline.
- 3+ years administrating an enterprise environment with 24x7x365 uptime requirements.
- Demonstrated experience with monitoring and event management technologies.
- Scripting and automation skills with PowerShell Perl or Python.
- Experience interacting with SOAP and Rest APIs.
- Excellent oral and written communication skills.
- Experience with ServiceNow.
- Industry technical certifications such as MCSA, MCSE, ITIL, CCNA, NPP etc.
- Experience working in a Managed Services organization.
- Experience working for a SaaS provider or MSP.
- Multiple certifications in LogicMonitor: LMCA, LMCP, LMCI, & LMCD.
- Elastic Certified Engineer, Observability Engineer, or Analyst.
- Configure and tune monitoring tools to allow Managed Services to proactively manage customer environments.
- Document processes and standard operating procedures across the managed services team.
- Support P1 Platform outages, as needed.
- Provide third-level support and troubleshooting assistance.
- Automate processes and standard operating procedures across the managed services team. These processes could involve working with a variety of technology stacks.
- Engage effectively with customers, vendors, and other team members.
- Obtain and/or maintain technical skills required to meet the obligations of our customers.
- Document operational processes / procedures to optimize support and management of systems.
- Be proactive in spotting and fixing potential problems.
- Provide emergency after-hours support as part of a scheduled on-call rotation.
- Provide periodic after-hours support for scheduled maintenance activities.
AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure and adopt cloud solutions, particularly with Microsoft Azure. Their services include cloud migration, automation, and infrastructure optimization, which are tailored to meet the specific needs of their clients. AHEAD stands out from competitors due to its deep expertise in cloud platforms and a strong client-centric approach, ensuring that clients receive personalized support throughout their transformation journey. The company aims to empower organizations to successfully navigate digital transformation and achieve sustainable success, leveraging its extensive experience and resources.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
2007
Simplify's Take
What believers are saying
- Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.
- Growing interest in AI-driven IT operations presents new opportunities for AHEAD.
- The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.
What critics are saying
- Emerging cloud service providers offer similar services at lower costs.
- Rapid technological advancements may outpace AHEAD's solution updates.
- Economic downturns could reduce spending on digital transformation projects.
What makes AHEAD unique
- AHEAD specializes in digital transformation with a focus on cloud solutions.
- The company achieved Gold Cloud Platform Competency with Microsoft Azure.
- AHEAD offers tailored solutions for cloud migration and infrastructure optimization.
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Benefits
Health Insurance
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave