Payroll Implementation Specialist



1,001-5,000 employees

Payroll and benefits facilities platform

Data & Analytics

Junior, Mid

New York, NY, USA

Required Skills
  • Minimum 2-3 years of Payroll Implementation experience working for a prior payroll provider
  • Comfort handling challenging situations; ability to be empathetic, compassionate, responsive, and resourceful
  • Strong research and analytical skills required to navigate the different ways our clients do their payroll
  • Strong written and verbal communication skills with acute attention to detail
  • Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
  • Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
  • Fully review client information for completeness in advance of bringing them onboard
  • Setup Justworks Payroll clients in our online payroll system ensuring appropriate earnings, deductions, taxes are set up accurately
  • Load prior payroll history and balance back to previously filed tax returns to ensure accuracy
  • Provide exceptional communication and follow-up with clients and internal teams throughout the implementation process, keeping all up to date on the status of the project
  • Perform parallel payroll processes to identify out of balances when needed
  • Troubleshoot and resolve payroll and tax out of balances in advance of the clients going live in our system
  • Work within predetermined onboarding SLA’s, depending on client size and complexity
  • Escalate potential issues early so as to resolve without affecting the implementation timeline
  • Contribute to the improvement of the payroll implementation process and how we can more efficiently meet the needs of our customers
  • Continuously document and update the implementation process to ensure a consistent workflow
  • Perform other duties as needed or assigned

Justworks’ mission is to help entrepreneurs and businesses grow with confidence. The company is building software for payroll, benefits, HR, and compliance.

Company Stage


Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth



Health - Believe in our vision. Medical and dental, too. Get support for your mental and financial health. Beta test new benefits and perks for our platform.

Workplace - Volunteer and get paid to give back. Take paid parental leave. Enjoy monthly team events that help turn coworkers into lifelong friends.

Wellness - Enjoy subsidized ClassPass memberships. Take advantage of regular yoga, meditation, and other wellness programming.

Perks - Be an owner, not an employee. Get time off whenever you need it. Take a sabbatical. Invest in your future financially and with professional learning and development opportunities.