PM Operations Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you!    Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar.

What you will have an opportunity to do:

PM Operations Manager

Embassy Suites by Hilton – Marlborough, MA

Embassy Suites by Hilton Marlborough is seeking an experienced, guest-focused PM Operations Manager to lead hotel operations during the evening shift. This position plays a critical leadership role by ensuring exceptional guest service, supporting team members, and maintaining the highest standards of hospitality across all departments.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, leads by example, and is passionate about creating outstanding guest experiences.

Schedule

• Primarily 2:00 PM – 11:00 PM
• Full-time
• Weekend availability is required

Essential Responsibilities

• Oversee the daily evening operations of the hotel, ensuring exceptional guest service and smooth operations.
• Supervise and support the Front Office team while providing leadership to all operational departments during the evening shift.
• Respond promptly and professionally to guest concerns, resolving issues to ensure complete guest satisfaction.
• Assist with guest check-ins, check-outs, and front desk operations as needed.
• Conduct property walks to ensure cleanliness, safety, security, and brand standards are maintained throughout the hotel.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and Security to address operational needs.
• Handle emergency situations and make sound decisions while maintaining a calm and professional demeanor.
• Coach, motivate, and develop team members while promoting a positive and engaging work environment.
• Complete shift reports, communicate operational updates, and ensure a smooth transition to the overnight team.
• Ensure compliance with Hilton brand standards, company policies, and all safety and security procedures.
• Monitor guest satisfaction scores and work proactively to create memorable guest experiences.

Qualifications

• Minimum of 1 years of hotel supervisory or management experience preferred.
• Previous Front Office leadership experience strongly preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to remain composed and make sound decisions in a fast-paced environment.
• Excellent customer service and conflict resolution skills.
• Proficiency with hotel property management systems is preferred.
• Ability to work evenings, weekends, holidays, and additional hours as business demands require.
• Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.

What We Offer

• Competitive salary
• Hilton Team Member Travel Program with discounted hotel stays worldwide
• Medical, dental, and vision benefits for eligible team members
• Paid time off and paid holidays
• 401(k) with company match
• Professional development and opportunities for career advancement within Pyramid Global Hospitality and Hilton

If you are a motivated hospitality professional who enjoys leading teams and creating exceptional guest experiences, we'd love to hear from you. Join Embassy Suites by Hilton Marlborough and become part of a team committed to delivering genuine hospitality every day.

What are we looking for?

Compensation:

$70000.00

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$70000.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.