SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude, we’re simplifying and modernizing the ticketing industry. 

By catering to both consumers and enterprises, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.

We are looking for a HelpDesk Manager (open to varying levels of experience) to join SeatGeek’s Biz Tech team. Biz Tech at SeatGeek exists to make all folks across the company more effective and more efficient through better tools. This role is focused on orchestrating clean & easy helpdesk interactions for everyone at SeatGeek. At the same time, you will build sustainable tools and practices that will scale as SeatGeek continues to grow, boosting self-service options for our industry-leading team to use. Bring automation to the forefront across workflows spanning onboarding, offboarding, office hardware, endpoints, and key productivity tools. The HelpDesk Manager will lead our growing helpdesk function and be responsible for charting the course for future team growth.

What you’ll do

• Craft a delightful mix of tools, hardware and user experience for our globally distributed, hybrid workforce
• Have an excellent understanding of computers and software and how employees use them in an enterprise environment
• Possess the technical chops to handle almost anything while still possessing a “white glove” approach
• Ensure we have smoothly operating, best-in-class in-office hardware (meeting rooms, office tech, AV spaces) that supports in person, remote and hybrid attendees equally well
• Drive automation where applicable
• Bring a process-driven, feedback oriented mindset to the team
• Establish metrics to track operational efficiencies and measure impact
• Partner with and influence effectively across People, Corporate Engineering, Security and Support Teams
• Navigate complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation

Who you are

• 3+ years management experience and a proven history in IT Operations, Service Desk, Technology Support and Customer Service
• Successful track record of delivering support to remote sites
• Experience in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines
• You’re a self-starter who loves to own things from start to completion. You make things happen and don’t need to ask for permission first
• A healthy skepticism for the status quo and an unwillingness to settle
• An empathetic leadership style and have a strong self-awareness

The tools we use

You absolutely do not need experience with all of these, but we thought you might be curious. Experience with modern enterprise tools, notably:

• Slack 
• Okta
• Atlassian
• Jamf 
• AirWatch

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical 
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $85,000-$130,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!