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Digital Solution Sales Executive
Posted on 6/29/2022
Addison, TX, USA
Experience Level
Desired Skills
Cold Calling
Customer Service
Social Media
  • 2 - 3 years technology sales experience in enterprise software or consulting services, ideally to IT organizations
  • Strong technical aptitude to understand the challenges a prospect is facing and to translate those to business outcomes ServiceNow can deliver, and to communicate the value
  • Be in the major hub office as per applicable ServiceNow Policy
  • Excellent relationship building skills - Ability to build meaningful business relationships with ServiceNow customers, prospects and internal colleagues
  • Coachable, accountable, driven to learn
  • Persistent, dependable and with integrity
  • Able to adapt to a constantly changing and growing environment, and share ideas on how to innovate
  • Comfort with presenting in person or remotely via Zoom/WebEx/phone/etc
  • Sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus
  • Excellent listening, verbal and written skills
  • A thorough understanding of the sales process and the ability to navigate and progress short but complex sales cycles (3 - 18 months)
  • Be the sales expert working alongside the team for our IT Solutions Portfolio, meaning, for each of the solutions: know the right personas, the common pain points, any potential competitors, how to handle objections, and keep a collection of relevant customer stories ready to leverage
  • Expand solution presence within existing accounts or find new logos while maintaining and growing your expertise in leading transformational technology concepts and methodologies
  • Work as a business partner with account teams to develop pursuit strategies for engaging IT leadership at customers and partners
  • Take over the sales motion in all Commercial accounts where there is a TX opportunity
  • Manage sales opportunities and business relationships, from the office, with influential contacts within Commercial Accounts
  • Focus on understanding an organization's business drivers, challenges, pain points and how ServiceNow solutions provide business outcomes that align to those initiatives
  • Define value metrics within the prospects/customers and deliver value assessments
  • Meet or exceed Monthly, Quarterly and Annual sales objectives and revenue quota, constantly working towards team, monthly & quarterly KPI metrics such as pipeline build, revenue attainment, ACV bookings and opportunities created and driven
  • Follow the sales process in order to win new ACV business
  • Provide timely and accurate information to management such as forecasting and opportunity status
  • Understand, develop and build a franchise within your assigned territory in order to consistently exceed quarterly and annual sales goals, and create successful, happy customers
  • Work with marketing/channel/core sellers/business development team to support the creation and running of campaigns to generate additional pipeline where needed (targeting 3X pipeline)
  • Facilitate resources necessary to further sales cycle such as Solution Consultants, Product Success, Customer Service, Marketing etc
  • Work with an amazing team of Solution Sellers
  • Effective Data Management through internal and external sources such as CRM, social media, search engines and press
  • Occasional travel for training and/or meetings may be required

10,001+ employees

Digital workflows
Company mission
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.