Customer Support Representative
P&C Licensed
Posted on 7/19/2023
INACTIVE
Hippo Insurance

501-1,000 employees

Proactive homeowners insurance with smart technology integration
Company Overview
Hippo Insurance stands out as a proactive player in the homeowners insurance market, offering modern coverage bundled with smart home technology to anticipate and prevent issues before they occur. Their unique selling point is Hippo Home Care, a service that provides homeowners with proactive maintenance and repair assistance. Furthermore, Hippo's industry leadership is demonstrated by its comprehensive licensing across multiple states, ensuring a wide range of coverage and competitive rates for its customers.
Fintech
Hardware

Company Stage

N/A

Total Funding

$2B

Founded

2015

Headquarters

Palo Alto, California

Growth & Insights
Headcount

6 month growth

-9%

1 year growth

0%

2 year growth

4%
Locations
Dallas, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
Customer Service
Requirements
  • You love helping and advocating for people
  • You pride yourself in your ability to provide white-glove service to your customers
  • You are a problem solver and proactive in finding solutions
  • Highly collaborative and enjoy working with others
  • You like owning the customer experience from beginning to end
  • 2+ years' experience in a customer-facing role or contact center environment
  • Prior experience in Property or Homeowner's insurance is required
  • Currently hold or have held an active P & C license in the last 12 months
  • Proficient in productivity software (Outlook, Word, Zoom), experience with Salesforce a plus!
  • Excellent oral and written communication skills
  • Flexible and willing to do what is needed to get great work done
  • A natural inclination to work within a culture that is fast-paced and dynamic
Responsibilities
  • Provide an unparalleled customer support experience via phone, chat, and email
  • You'll spend your day dedicated to exceeding the expectations and requirements of our customers
  • Process customer service requests quickly and thoroughly
  • Treat our customer with the Platinum Rule, “Treat others how they want to be treated”
  • Collaborate with our customer on topics such as billing, contact information, payment request and policy level adjustments
  • Hybrid Schedule - Enjoy the best of both worlds with a hybrid work model that combines the benefits of in-office collaboration with the flexibility of 1 day per week of remote work, allowing for a more balanced and comfortable work environment
  • Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts for health and dependent care, and an Employee Assistance Program (EAP)
  • Training and Career Growth - Paid training opportunities and countless internal career growth opportunities
  • Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated
  • Flexible Time Off - You know when and how you should recharge
  • Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers