Full-Time
Customer Success Specialist
AI-driven precision medicine through clinical and molecular data analysis
Junior, Mid, Senior
San Francisco, CA, USA
- Ability to communicate effectively with patients by telephone and email
- Results oriented, highly energetic, dynamic individual with hands-on mentality
- Proven ability to learn new skills quickly and adapt to new processes smoothly
- Excellent customer service skills and ability to connect with healthcare professionals across a variety of roles (physicians, care team members, pathologists, etc.)
- Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
- Prior experience working credit balances
- Highly analytical and detail-oriented
- Demonstrate Tempus' Values by acting with integrity, respect, and trust
- Bachelor's Degree or Associate's Degree or 2+ years healthcare revenue cycle / billing operations
- Bilingual strongly preferred (Spanish)
- Familiar with laboratory billing, EDI enrollment, payer portals, Quadax a plus
- Experience with Microsoft Office (e.g. Excel, Word) and Google Suite (e.g. Sheets, Docs)
- Zendesk experience a plus
- Experience working with virtual teams a plus
- Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks
- Work cross-functionally (e.g., Customer Success, Reimbursement, Sales) to ensure we meet/exceed company goals
- Answer all patient calls and email inquiries to learn about and address their needs, complaints, or other issues related to insurance billing
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring they feel supported and valued
- Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
- Understand and strive to meet or exceed call metrics while providing excellent consistent customer service
Tempus Labs, Inc. is a leader in precision medicine, leveraging artificial intelligence to analyze vast clinical and molecular data, enabling physicians to deliver personalized, data-driven care. The company's advanced machine learning platform and unique solution sets facilitate the discovery, development, and delivery of optimized therapeutic options for patients. With a focus on extensive molecular profiling, Tempus has developed a robust pan-cancer tumor organoid platform and validated a liquid biopsy assay, demonstrating their commitment to transforming personalized patient care and their position at the forefront of the healthcare industry.
Company Stage
Series G
Total Funding
$1.3B
Headquarters
Chicago, Illinois
Founded
2015