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Senior Developer Support Engineer
Posted on 9/14/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Node.js
ASP.NET
Customer Service
Django
Flask
JavaScript
C/C++/C#
Java
Management
NetSuite
PHP
REST APIs
Ruby
Salesforce
Python
Requirements
  • BA/BS/MS in Computer Science, Management Information Systems, or related discipline
  • 5+ year of experience in Customer Support, technical support or software development preferably customer facing role
  • Motivation to work in a leadership role in a technical team. Ability to work independently with little direct supervision and as a part of a team. Excellent analytical and organizational abilities
  • Experience working on cloud applications
  • Demonstrated ability to program in one statically typed (C++, .NET, Java) and one dynamically typed language (Python, Ruby, PHP, JavaScript.)
  • Expertise supporting both classic and modern web stacks (e.g., JSP, Rails, Django/Flask, Node.js. ASP.NET.)
  • Experience supporting REST APIs
  • Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment. Ability to learn new technologies quickly
  • Ability to learn new technologies quickly
  • Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
Responsibilities
  • Provide well-thought-out and reliable advice and troubleshooting for application development with Okta APIs with existing and prospective customers, ISVs, and developers
  • Create process and generate troubleshooting documentation in the support knowledge base
  • Take end-to-end ownership of questions and issues, including initial troubleshooting, identification of root cause, and issue resolution
  • Write code/scripts to build user scenarios using Okta API and SDKs, to reproduce issues
  • Maintain active and cross-functional relationships beyond the Developer Support pod
  • Help developers understand how Okta works, and the various technical use cases of the platform
  • Collect information and document bugs with Engineering for API and product issues
  • Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread
  • Craft process or troubleshooting documentation in the support knowledge base
  • Engage and respond to the Okta developer community through Stack Overflow, forums, etc
  • Deliver against customer experience targets
  • Push creative thinking beyond the boundaries of existing industry-standard practices to come up with process improvements and new ways to delight customers
Desired Qualifications
  • Experience mentoring and training Support Engineers to successful outcomes
  • Leadership experience in a technical team
  • Experience supporting Identity Access Management
  • Experience supporting LDAP, SSO, SAML, or WS Federation
  • Experience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc
  • Experience supporting n-tier web applications
Okta provides online identity verification solutions.
Company Overview
Okta provides online identity verification solutions.