Lobby Bar Manager & Wagon Bar Manager

Job Description

As the Lobby Bar & Wagon Bar Manager, you will lead with excellence in a fast-paced, luxurious environment, ensuring exceptional guest experiences while managing the team, operations, and profitability of the bar. 
 

Key responsibilities 

Team Leadership & Management 

• Lead, motivate, and develop a passionate, service-oriented team. 
• Recruit, onboard, and continuously train team members to deliver outstanding service. 
• Efficiently schedule staff to ensure optimal coverage during peak and off-peak hours. 

Guest Experience & Service Excellence 

• Deliver a seamless and memorable guest experience by anticipating and exceeding guest needs. 
• Engage with guests regularly to ensure satisfaction and promptly resolve any concerns. 
• Maintain a unique and immersive atmosphere by managing ambiance, music, and presentation. 

Operational Oversight 

• Oversee daily operations including inventory management, product quality, and compliance with hygiene and safety standards. 
• Develop and implement Standard Operating Procedures (SOPs) to maintain consistent service quality. 
• Collaborate with the culinary team to ensure ingredient quality and menu consistency. 

Financial Performance & Optimization 

• Achieve and exceed financial targets through effective cost control and sales strategies. 
• Analyze financial reports to identify improvement opportunities and adjust operations accordingly. 
• Explore new revenue streams such as private events and partnerships. 

Innovation & Industry Awareness 

• Stay updated on industry trends to continuously enhance the bar’s offerings and guest experience. 
• Introduce creative ideas to improve operations and overall bar vibe. 

Qualifications

• Minimum 3 years’ experience managing a bar or restaurant, preferably within a luxury hotel setting. 
• Bachelor’s degree in Hospitality Management or related field preferred. 
• Proficient in restaurant management software and POS systems. 
• Excellent verbal and written communication skills in Italian and English; additional languages are a plus. 
• Strong organizational skills, leadership ability, and keen attention to detail. 
• In-depth knowledge of health, safety, and hygiene regulations. 
• Flexibility to work varied shifts including nights, weekends, and holidays. 
• Proactive, hands-on attitude with a passion for delivering exceptional guest service. 
• Professional and polished appearance in line with brand standards.