Retail Pharmacy Assistant

Description

We are looking for a full-time (1.0 FTE) Retail Pharmacy Assistant to join our team!  This position will work in our Frederic, WI location.  

Job Summary:

The Pharmacy Assistant plays a key role in supporting daily pharmacy operations by delivering excellent customer service, managing non-prescription merchandise, and maintaining the cleanliness and organization of the pharmacy. This position also assists with a variety of administrative and support tasks, as assigned. 

Essential Duties and Responsibilities:

1. Customer Service 

• Greet customers and assist with locating merchandise or picking up prescriptions
• Operate cash register to process cash, credit and insurance payments
• Answer telephone inquiries, direct calls to appropriate technician or pharmacist as needed
• Ensure smooth workflow with clear handoffs pharmacy staff 
• Deliver excellent customer service to both patients and team members

2. Non-Prescription Merchandise and Supplies

• Proactively monitor and reorder non-prescription merchandise as needed
• Unpack, sort, count, and label incoming merchandise
• Organize and restock shelves to ensure product availability and visibility

3. Pharmacy Environment Maintenance 

• Keep work areas, counters and shelves clean and organized
• Perform regular shelf-facing to maintain a neat and professional appearance

Requirements

Education & Licensure:

• High school diploma or equivalent required
• Must be registered in Wisconsin to work in a pharmacy at time of hire

Experience:

• One year of experience in customer service preferred
• Previous health care experience preferred

Knowledge, Skills & Abilities:

• Excellent communication (verbal and written) and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities 
• Able to handle frequent interruptions and adapt to changes in workload and work schedule
• Able to set priorities, make critical decisions and respond quickly to requests
• Fosters a team environment
• Self-directed and highly engaged, but also able to work well in a team
• Ability to solve problems and encourage others in collaborative problem solving
• Able to work cooperatively and effectively with providers, staff, and patients

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times. 

 St. Croix Health is an Equal Opportunity Employer.We will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact us at [email protected] or 800-828-3627.

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. 

Mission:  We help people live healthier, happier, and longer lives.              

Vision:  To transform from quality sick care to quality well care that is sustainable and affordable. 

Values:  People Centered, Trust, Innovation, and Growth. 

Here at St. Croix Health we offer our employees with a robust benefits package that includes: 

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking
• Employee prescription discount program

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.