Help Desk Operations Manager @ Softrams

INACTIVE

Full-Time

Help Desk Operations Manager

Softrams

201-500 employees

Digital services firm

Food & Agriculture

Consulting

Social Impact

Aerospace

Senior

Baltimore, MD, USA

Requirements

Minimum of five (5) years' experience working in systems of Medicare programs (entitlement and beneficiary demographics) preferred
Minimum of seven (7) years of experience in Help Desk management preferred

Responsibilities

Manages and maintains help desk operations
Reports on help desk metrics and tracks performance
Evaluates help desk efficiencies on an ongoing basis and recommends appropriate changes
Ensures compliance with organizational operational policies and processes

Softrams is seeking to hire a talented Help Desk Operations Manager. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you. This role is a 100% remote. As a Help Desk Operations Manager on our team, you’ll work with the Centers for Medicare and Medicaid to provide technical support in the evaluation of HETS 270/271 transactions. Through your leadership, we’ll help the CMS use cloud-based systems to ensure adherence to applicable standards, HIPPA requirements, and analyzing large datasets.

Softrams is one of the fastest growing Digital Services firm in the Washington Metropolitan regions crafting human centered, empowering digital services with focus on HX, AI, Cloud, DevOps and Cyber Security. Offices in Leesburg VA, Baltimore MD and Plano TX and teams across USA.

1. Recognized as one of the Top Workplaces in Technology (2021)

2. INC 5000, Fastest growing companies in America (2nd year in a row)

3. Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area

4. 2020 NXT UP - Top Federal Emerging Technology and consulting firms

5. 2020 Inaugural DC Metro’s Most Successful Companies

6. 2020 Washington Technology Fast 50

7. NVTC Tech 100 (2019, 2020)

The key responsibilities for this position include:

Manages and maintains help desk operations.
Reports on help desk metrics and tracks performance.
Evaluates help desk efficiencies on an ongoing basis and recommends appropriate changes.
Ensures compliance with organizational operational policies and processes.

Required experience:

Minimum of five (5) years’ experience working in systems of Medicare programs (entitlement and beneficiary demographics) preferred.
Minimum of seven (7) years of experience in Help Desk management preferred.

Public Trust Clearance

This role requires the hired candidate to go through public clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is a must to be eligible to qualify for public trust clearance sponsorship.

Benefits

· 65%-75% company sponsored (including dependents) premiums towards Medical, Dental & Vision Insurance. 100% employer sponsored STD, LTD & Life Insurance (min $100K). Voluntary Life insurance option available.

· Retirement 401(k) Plan with employer matching. Immediate vesting.

· Vacation & Sick leaves

· Discretionary Bonus, Spot awards, Gifts, Tenure based rewards.

· Company sponsored role based certifications/trainings.

· Monthly Doordash DashPass subscription.

· Group discounts via LifeMart ADP

Work Location

Softrams is a 100% remote within the United States. We have multiple office location throughout the Northern Virginia, Maryland, and D.C. area for team members to stop by anytime!

About Softrams

Softrams is a Maryland & Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, Mobile Apps, DevOps, Big Data Analytics, Data Science, and Cyber Security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and most importantly usable.

Softrams is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nation origin, sexual orientation, gender identity, disability or protected veteran status.

Softrams

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Website

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Softrams' mission is to grow and continue to be a leading consulting and solutions provider specializing in emerging technologies.

Company Stage

N/A

Total Funding

$2.9M

Headquarters

Leesburg, Virginia

Founded

2007

Growth & Insights

Headcount

6 month growth

↑ 10%

1 year growth

↑ 38%

2 year growth

↑ 71%

Benefits

We offer a competitive compensation and benefits package by providing options for medical, dental, and vision insurance. We also offer 100% company paid short-term and long-term disability insurance and life insurance for the employee along with optional spousal and child life insurance.

We offer a generous 401k program with matching employer contributions of up to 5%. Employees become fully vested 30 days after their start date.

Everyone needs time to recharge and unwind which is why we provide an annual 15-day vacation and 5-day sick leave. We also provide additional maternity and parental leave, as well as bereavement leave.

We are proud to share our in-house training application which provides unlimited access to training programs (AWS, Azure, SAFe etc). We offer rewards for completion of certificates and host internal brown bag sessions to ensure an environment of continuous learning. We have also launched a new “Yearn to Learn” initiative which provides recommended courses and certifications along with opportunities and incentives based on current role and future aspirations.

We provide your choice of laptop – MacBook Pro or PC, along with any additional software you may need for your job. Our offices provide ergonomic desks with adjustable height powered by push button operation, with USB plugins conveniently mounted right at their desk (SmartDesk). Additionally, our offices have all new Zoom Rooms installed in each conference room to ensure quality communication and collaboration in a seamless and integrated manner.

We have partnered with Teaching for Good to provide free virtual training and mentoring for anyone interested in enhancing their career or would like to acquire new competencies. We also hope to create the skills of our future workforce.

The pandemic has shifted how companies engage with their employees. In addition to the annual company event, we have created new virtual events such as Virtual Birthday Cake Cutting, Trivia, Bingo and many more to emphasize we are one team.

INACTIVE