Revenue Operations Manager

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago’s Best Places to Work, Midsize Companies (2021-2024).

• Forbes’ America’s Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

As a Revenue Operations Manager with Kin, you will primarily own increasing the quantity and quality of leads that connect with our sales agents, which are known as assignments. To do this, you will work cross-functionally with the Marketing, Sales, Product, and the Revenue Operations Systems team to design and implement data-driven strategies that optimize key parts of Kin’s acquisition funnel. In addition, you will work with Sales Directors to identify new opportunities and streamline processes to improve sales agent efficiency

A day in the life could include: 

• Developing new A/B tests to improve assignment rate for a specific segment of leads

• Working with Sales leaders to change lead routing in order to improve conversion rates

• Debriefing senior leadership on assignment performance through writing narrative memos

• Managing and coaching a team of analysts to support RevOps initiatives

• Optimizing a decline monetization funnel

I’ve got the skills… but do I have the necessary ones?

• 3 to 5 years of experience in Revenue Operations, Sales Operations, Marketing

• Operations, Business Operations, Operational Finance, or similar roles

• Data-driven decision maker, and able to use data to inform creative solutions

• Strong written and verbal communication skills

• Experience working with BI tools (Looker, Tableau, PowerBI, etc.)

Bonus Points:

• Experience working in a hypergrowth environment

• Experience working with Sales organizations

Oh, and don’t worry, we’ve got you covered.

• Medical, Dental, Vision, Disability and Life Insurance

• Flexible PTO policy 

• Remote work

• Generous equity package

• 401K with 4% company match

• Parental leave

• Continuing education and professional development

• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don’t just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.