Software Quality Assurance Manager

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:  

• 2025 Great Places to Work Certified

• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)

• Company paid parental leave

• Generous time off package 

• Multiple benefit plans, eligibility begins on day one of employment

• Culturally focused on work/life balance, and the overall wellness of our employees

Position Summary

The Manager, Quality Assurance leads the QA function within DMA’s software development practice, ensuring the delivery of high-quality, reliable software solutions. This role is responsible for developing and executing testing strategies, managing QA resources, and driving continuous improvement in testing methodologies and automation. The manager collaborates with cross-functional teams to align QA efforts with business goals and product delivery timelines.

Essential Duties and Responsibilities

• Oversee QA operations and software delivery quality across multiple projects.

• Develop and execute test strategies, plans, estimates, and schedules for new features and releases.

• Lead and mentor QA team members to achieve optimal performance and career growth.

• Manage talent acquisition and onboarding for the QA team.

• Champion department and corporate initiatives related to quality and process improvement.

• Collaborate with product owners, subject matter experts, and clients to define testable functional and non-functional requirements.

• Coordinate and participate in sprint planning, release readiness, and regression testing cycles.

• Define and implement automated unit and regression test cases.

• Ensure proper documentation of QA processes, test plans, and results.

• Facilitate communication across distributed teams to optimize resource utilization.

• Provide regular quality status reports to leadership and stakeholders.

• Demonstrate leadership abilities to our clients with the deployment of software upgrades, enhancements and fixes that are coordinated based on release schedules.

• Divide tasks into quantifiable subtasks, and reasonably predict the effort to complete the tasks.

• Ensure compliance with security, performance, and quality standards.

• Identify, manage, and mitigate technical and operational risks.

• Manage third party vendors and suppliers.

• Management and oversight of direct reports.

• Track actual hours against estimates, anticipate, and communicate deviations from original estimates to all stakeholders.

• Work with team members to ensure that software releases meet the defined security and quality assurance standards.

Education and Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.

• Minimum of 5+ years experience in software QA and/or development.

• Minimum of 3+ years in a QA leadership or management role.

• Proven experience in developing and executing testing strategies and plans.

• Strong understanding of Quality Assurance and Quality Control practices.

• Technical proficiency in SQL, relational databases, distributed systems, and web-based application architecture.

• Experience with automated testing tools, CI/CD pipelines, and batch processing.

• Experience with agile methodologies, SCRUM, the SDLC, and DevOps practices.

• Proficiency in tools such as Chrome, GitLab, Atlassian Jira, and automation frameworks.

• Excellent problem-solving, organizational, and multitasking skills.

• Strong verbal and written communication abilities.

• Ability to work under tight project timelines and manage multiple priorities.

• Ability to delegate effectively and motivate others.

• Flexible and able to adapt to changing priorities.

• Strong listening skills; trustworthy and dependable.

• Excellent leadership and problem-solving skills.

Work Environment & Physical Requirements

• Work Schedule: Regular, 40 hours/week

• Environment: Hybrid (2-3 days in-office), environmentally controlled

• Travel: Less than 10%

• Physical Activity:

  • Prolonged periods of sitting and computer use

  • Frequent repetitive hand motions

  • Ability to hear, understand, and distinguish speech and sounds

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The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.

It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at [email protected] or 800-309-2110 and choosing selection 6.