Full-Time

Member Experience Associate

Confirmed live in the last 24 hours

Industrious

Industrious

501-1,000 employees

Provides premium flexible workspaces for businesses

Consulting
Real Estate

Entry

London, UK

Category
Customer Success Management
Sales & Account Management
Required Skills
Inventory Management
Requirements
  • No member request is too big or too small for you to handle.
  • You find yourself smiling when restocking the fridge and fixing the printer.
  • You’re energised by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together.
  • You can create order out of chaos and are always planning ahead.
  • You come up with solutions before anyone knows there is a problem.
  • You’re resilient.
  • You know the value of having a routine, but you’re ready for the bumps too.
  • You’re willing to get your hands dirty and realize the behind the scenes work is not always glamorous.
  • You always look to improve and make things more efficient because staying busy is your happy speed.
Responsibilities
  • You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
  • You’re proactive and take ownership over managing inventory and ordering your location’s supplies.
  • You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.
  • You add new members into multiple systems so their first day in their office is seamless and memorable.
  • You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.
  • You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.
  • You take a walk in-tour while your Member Experience Manager is assisting another potential member.

Industrious provides premium flexible workspaces designed to improve productivity and enhance corporate culture for businesses of all sizes. Their offerings include a range of membership plans, such as month-to-month and long-term leases, which allow companies to scale their office space according to their needs. The workspaces are fully equipped and aim to create an environment similar to those found in leading tech companies, making them appealing to businesses that want to attract and retain talented employees. Unlike many competitors, Industrious focuses on high-quality office spaces in major urban markets and has established partnerships with brokers to broaden its reach. The goal of Industrious is to support businesses in creating productive work environments that foster growth and innovation.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$313.2M

Headquarters

New York City, New York

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for flexible workspaces as companies adopt hybrid models post-pandemic.
  • Growing interest in sustainable office spaces aligns with Industrious' offerings.
  • CBRE's investment indicates strong market potential for coworking spaces.

What critics are saying

  • Increased competition in the Triangle area may impact Industrious' market share.
  • Integration challenges from acquiring The Great Room and Welkin & Meraki.
  • CBRE's stake could lead to strategic shifts misaligned with Industrious' model.

What makes Industrious unique

  • Industrious offers premium flexible workspaces enhancing productivity and corporate culture.
  • The company provides scalable membership plans for startups to large enterprises.
  • Industrious mimics tech giants' environments, attracting companies aiming to retain top talent.

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