Full-Time

Member Experience Associate

Updated on 12/21/2024

Industrious

Industrious

501-1,000 employees

Premium flexible workspaces for businesses

Real Estate

Compensation Overview

£28kAnnually

+ Performance Bonus

Entry, Junior

London, UK

Category
Customer Experience
Customer Success & Support
Required Skills
Inventory Management
Requirements
  • No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer
  • You’re energised by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together
  • You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem
  • You’re resilient. You know the value of having a routine, but you’re ready for the bumps too
  • You’re willing to get your hands dirty and realise the behind the scenes work is not always glamorous
  • You always look to improve and make things more efficient because staying busy is your happy speed
Responsibilities
  • You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
  • You’re proactive and take ownership over managing inventory and ordering your location’s supplies.
  • You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.
  • You add new members into multiple systems so their first day in their office is seamless and memorable.
  • You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.
  • You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.
  • You take a walk in-tour while your Member Experience Manager is assisting another potential member.

Industrious provides flexible workspaces designed to improve productivity and enhance corporate culture for businesses of all sizes. Their offerings include a range of membership plans, such as month-to-month and long-term leases, which allow companies to adjust their office space according to their needs. The workspaces are fully equipped and aim to create an environment similar to those found in leading tech companies, making them appealing to businesses that want to attract and keep talented employees. Unlike many competitors, Industrious focuses on high-quality office spaces in major urban areas and collaborates with brokers to broaden its market presence. The goal of Industrious is to support businesses in scaling efficiently while fostering a productive work environment.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$313.2M

Headquarters

New York City, New York

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisitions of The Great Room and Welkin & Meraki expand global presence.
  • CBRE's 35% stake enhances Industrious' market reach and resources.
  • Rising demand for hybrid work models boosts flexible workspace solutions.

What critics are saying

  • Increased competition from local coworking spaces in key markets.
  • Challenges in integrating newly acquired international locations may strain resources.
  • Merger with CBRE's Hana brand could lead to operational complexities.

What makes Industrious unique

  • Industrious offers premium flexible workspaces that enhance productivity and corporate culture.
  • The company provides scalable membership plans for businesses of all sizes.
  • Industrious mimics innovative environments of tech giants, attracting top talent.

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