Field Service Representative

Employment Status:

Time Type:

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding on-going conformity of products bearing the CSA Mark. We are looking for someone to join the team, based in Central/South Italy to support our customers in this region. This employee will ideally be based in one of the following areas:

• Greater Rome Area
• Greater Florence Area
• Greater Ancona Area

These are your tasks:

• Conducting factory inspections at CSA authorized factories (remote and on-site). Selecting representative product samples to audit; determining if sample complies with all applicable standards and Certification report; reviewing quality control and testing documentation.

• Preparing Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.

• Reviewing previous FIRs to determine if previous deviations have been corrected.

• With supervision, determining satisfactory corrective action and time frame to implement the changes; determining if non-compliance merits stop shipments, re-investigation or removal of CSA mark and taking appropriate action.

• Maintaining contact with clients by following up, providing information, and responding to inquiries.

• Keeping current on new services available and communicating these to clients as necessary and assisting clients with making changes to their records (address, company name, etc.).

What we expect:

• Electrical, Mechanical or Chemical Engineering or Associates Degree
• Licensed Electrician with related experience
• Bachelor’s Degree in Engineering
• +2 years´ experience (industry related experience will be an asset)
• Ability to work remotely and independently (Home office)
• Strong-effective communication skills
• Strong conflict resolution skills to be able to handle difficult situations
• Ability to read and interpret engineering drawings and test data
• Usage of calibrated measurement instruments, high voltage test equipment, hand tools
• Ability to manage multiple inspection files and changing schedules and deadlines with supervision
• Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections
• Good communication skills in English (oral and written) Knowledge of an additional European language welcome
• Ability to travel as needed and/or with short notice (up to 75%)

What we offer:

• An interesting and highly varied job
• Possibility of remote working and flexible working hours
• Fitness & health program for a relaxed balance to the daily work routine
• Company pension scheme
• Permanent employment and a secure job for the years to come
• Benefit package

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.  We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.  Please contact us at [email protected] if you require accommodation in the interview process.