Account Director

Job Description

Selling a memorable experience in an authentic location is the essence of an Account Director’s role at Fairmont Empress. Your professionalism and knowledge of the Hotel and the Victoria Conference Center will reflect positively in how you present the property. Building strong relationships in the Western Canadian and Western US market and in particular in Vancouver will create a bond, ensuring your clients will always stay with Accor Hotels. This position can be based in Victoria or remote, based in Vancouver.
 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Discounted food & beverage offerings at our Vancouver sister properties
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meals through our colleague dining program (taxes apply)
• Complimentary dry cleaning of business attire
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through GreenShield
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Competitive Salary range of $83,200. Final compensation will be determined based on skills, relevant experience, and alignment with the role’s core and advanced competencies. Candidates with deeper expertise or specialized knowledge may be placed toward the upper portion of the range

What you will be doing:

Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:

• Accountable for prospecting, nurturing, developing and booking group business (all segments) within a defined territory
• Build, maintain and report on a sales pipeline through various sales activities
• Exceed personal sales goals, monthly, quarterly, and annually
• Collect market and competitive intelligence to maximize group sales opportunities
• Develop monthly sales strategy and action plans
• Build relationships with all relevant stakeholders: Accor Global Sales Office(s), The Victoria Conference Centre, Tourism Victoria, DMC’s, Attractions and Offsite Venues
• Partner with regional and national sister hotels to optimize Fairmont Empress’s exposure and build incremental business
• Budget for, plan and organize site inspection, FAMS, sales trips and industry trade shows
• Planned business travel to assigned territories including Vancouver, Calgary, California and Texas (subject to change)
• Utilize Opera Sales System to track, solicit, book and follow up on accounts
• Quote and negotiate rates within established parameters
• Upon closing, coordinate and follow up with convention services, catering and/or other hotel departments to ensure delivery of hotel's promised services
• Jointly manage the training and development of a Sales Representative / Coordinator
• Support group sales team and handle special projects as assigned
• Participate in active training and development
• Support the goals, objectives and philosophies of Fairmont Empress
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum of 5 years hotel Sales experience is required ideally in the BC Corporate and Association market
• Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
• Skilled negotiator with excellent verbal and written communications skills and strong attention to detail
• Bachelor’s degree and/or Hotel Management Degree an asset
• Computer literacy (Opera, Microsoft Office)
• Financial aptitude an asset
• Excellent time management skills
• Bilingual (French/English) an asset

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Must hold a valid passport to be able to travel internationally, including to the United States.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS