Full-Time
Player Support Specialist
Posted on 4/12/2024
Develops gaming consoles and accessories
Compensation Overview
$92,700 - $139,100Annually
Mid
Bellevue, WA, USA
- 3+ years of experience as a Player Support Agent or Technical QA member
- Familiar with commonly used support ticketing platforms and bug tracking software such as JIRA
- Experience working cross-functionally with technical teams to identify and solve problems
- Familiarity with basics of game engine architectures and backend systems used in multiplayer games is a plus
- Triage incoming issues, assessing their priority and impact
- Resolve issues on behalf of players using Player Support Tooling
- Communicate with player base through the ticketing process to gather additional information and provide status on given issues
- Advocate for improvements to the overall process and tools available to solve issues faster
- Work with Technical Production and Engineering teams to solve complicated problems and provide report/analysis to your lead for future improvements
- Work alongside live operations teams to understand the incoming patches and potential impact on player support
PlayStation offers a range of gaming consoles, accessories, and immersive experiences, including the PS5 console, DualSense controllers with haptic feedback, and the PS VR2 with 4K HDR visuals, known for delivering cutting-edge gaming technology and experiences to millions of fans worldwide. The main technologies used in the products include haptic feedback, 4K HDR visuals, and state-of-the-art graphics.
Company Stage
M&A
Total Funding
N/A
Headquarters
Foster City, California
Founded
1994
6 month growth
↓ -13%1 year growth
↓ -26%2 year growth
↓ -24%Benefits
Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings
Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching
Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events