General Manager

Job Description

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

• Report directly to the Accounts Manager, supporting overall commercial and operational performance
• Work in close partnership with the Events & Hospitality Lead to align service delivery 
• Oversee operations across 6 multi-tenant, public-facing locations
• Lead, manage, and develop a team of 5 supervisors and wider site teams
• Ensure consistent, high-quality customer experience across retail, bar, and event spaces
• Monitor and report on site-level performance, including sales, ATV (average transaction value), and emerging trends
• Drive commercial performance through proactive decision-making and continuous improvement
• Plan and deliver seasonal marketing campaigns, presenting proposals to clients
• Maintain full compliance with Health & Safety standards and company policies
• Build strong relationships with clients, tenants, and stakeholders across all locations

Qualifications

• Proven experience in a multi-site or large team management role
• Background in retail and/or bar/hospitality environments
• Strong leadership and people management skills
• Commercially minded with experience analysing performance data
• Confident in client-facing situations and presentations
• Solid understanding of H&S and compliance requirements
• Highly organised with the ability to manage multiple priorities across sites

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.