Agent Service Rep

Job Description

Looking for Call Center Rep.

MAJOR JOB DUTIES AND RESPONSIBILITIES: Assists agents and brokers via telephone or written communication. Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life. Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day. Coordinates mailings and fulfillment requests. Assists in broker road shows. Provides reports to brokers. Works on special projects. Performs other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE: High school diploma and one year of related
customer service experience or an equivalent combination of education
and experience required. Previous health insurance industry experience
preferred. SKILLS: Advanced oral, written and interpersonal
communication skills required. Advanced organizational, problem-solving
and PC skills required. Advanced benefits, claims processing or
membership knowledge preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.