Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed this role is for you!
The details:
- This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.
- The scheduled shifts are Monday-Friday 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!
- This is an on-site position located off Glenwood Ave. in Raleigh, NC.
We are looking for individuals who:
- Are engaged customer advocates
- Meet or exceed (attainable) performance targets
- Are brand ambassadors both internally and externally
- Think on their feet and can learn in an ever-changing environment
- Handle customer’s needs with integrity and empathy in one transaction
- Accurately navigating and maneuvering through multiple applications and screens simultaneously
- Have impeccable time management skills
- Actively engage and participate in training and weekly coaching sessions
- Take initiative
- Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
- Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers
Benefits, Benefits, and More Benefits!
- Full-Time Employment
- Medical, Dental, Vision, and pet insurance options
- 401k plans with a company match up to 6%
- Paid time off including holidays, industry-leading parental leave, bereavement leave
- Fun working environment!
- Company discounts!
Qualifications / Successful candidates for this position will have:
- 3 years of experience in providing customer service either via phone or in person (required)
- Have prior automotive dealership experience or 1 year of call center experience (preferred)
- Are Bilingual in English/Spanish (preferred)
- Ability to type accurately and quickly
- Maintain a positive environment, working with co-workers and customers within a diverse culture
- Excellent telephone manners and listening skills
- The ability to relate to customers professionally and courteously
- The ability to work in a team environment
- The ability to work under pressure
- The ability to sit for long periods
- Excellent attention to detail and multi-tasking ability
- Self-motivation to work under his/her initiative
- Must pass a drug test and state, federal, and criminal background check
- Must have a High School diploma or general education degree (GED). (Associate’s degree preferred)
- Must be at least 18 years of age
We are an equal opportunity employer
Why Automotive:
Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.
