Patient Access Representative 3

Core Responsibilities:

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts. 

• Contacts patients’ families or physicians’ offices to obtain missing insurance information. 

• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility. 

• Collaborates with scheduling departments to identify add-on patients. 

• Obtains necessary authorizations, pre-certifications, and referrals. 

• Notifies patients of liabilities prior to date of service and collects funds. 

• Maintains appropriate records, files, and accurate documentation in the system of record. 

• Serves as a lead resource for lower level Patient Access Representatives. 

• Recommends new approaches to management for enhancing performance and productivity. 

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. 

CORE QUALIFICATIONS

High school diploma or equivalent  

Minimum 3 years of relevant experience  

Knowledge, Skills and Attitudes:

• General knowledge of office procedures and operations.

• Skill in data entry with minimal errors.

• Ability to communicate effectively in both oral and written form.

• Skill in completing assignments accurately and with attention to detail.

• Ability to process and handle confidential information with discretion.

Any relevant education, certifications and/or work experience may be considered