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Sr Outbound Product Manager
Posted on 1/10/2023
London, UK • Remote
Experience Level
Desired Skills
UI/UX Design
  • 4+ years of work experience in technical communication
  • ServiceNow experience in the areas of ITSM is highly desirable
  • Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
  • Ability and eagerness to demonstrate leadership by mentoring other writers, managing multiple projects, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results
  • Previous writing experience, examples of written work, or clear passion for a future in content
  • Ability to think strategically as well as the ability to handle the detail
  • Content Management System knowledge
  • Excellent verbal and written communication skills required
  • Must be available to travel upto 10% of the year
  • Work with UX research and content strategy to produce engaging and digestable content from the solution provided by the Technical Solutions Architect
  • Ensure success measures are in place for understanding the contents impact and success for customers
  • Perform and maintain content audits of all existing content across all sites/ teams aligned to each maturity adoption blueprint, identifing the gaps and writing the required content (or influence another team to help co-create it)
  • Participate in various types of content auditing activities having different levels of complexity. This includes addressing various requests/issues reported by various stakeholders, including customers
  • Create curated “how to” content packs - publish on appropriate sites (Community, Impact, etc.) as well as in Admin Center
  • Interpreting licensing/contract terms and conditions; use the knowledge gained from the past experience and audit the content items to ensure a world class quality content library
  • Collaborate with internal and external parties to validate content before publication
  • Contribute to industry events, sharing best practices and knowledge
  • Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
  • Provide input to help shape future content strategy for the ITSM business unit
  • Contribute to the continued evolution of ServiceNow's content development processes
  • Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of ITSM

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble