Quality Assurance Manager
Posted on 11/2/2022
INACTIVE
Whoop

501-1,000 employees

Wearable performance & optimization technology
Company Overview
Whoop’s mission is to unlock human performance though tapping into every individual owner's potential which can be enhanced through continuous monitoring. The company has built a system across hardware, software, and analytics designed to collect and analyze the most important data on the human data.
Consumer Goods
Hardware

Company Stage

Series F

Total Funding

$406.1M

Founded

2012

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

13%

1 year growth

31%

2 year growth

9%
Locations
Dorchester, Boston, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Data Analysis
CategoriesNew
QA & Testing
Requirements
  • Degree in Mechanical or Electrical Engineering, a related field, or equivalent practical experience
  • 5+ years experience in quality engineering focusing on field quality, reliability, aftermarket reverse logistics, and transforming data into technically meaningful metrics
  • Strong leadership skill to collaborate with other organizations to ensure quality product and superior customer experience
  • Understand fundamentals of electromechanical design, manufacturing, and engineering test
  • Strong written and verbal communication skills of technical details and engineering analyses with domestic and international teams
  • Impeccable attention to detail, time management, and organizational skills
  • Self motivated and proactive, demonstrating creative and critical thinking capabilities in a team environment
  • Ability to travel domestically and internationally (up to 15%)
Responsibilities
  • Collaborate with Hardware, Manufacturing and Membership Services organization to become an expert in product quality assurance related to design, manufacturing and field failures
  • Develop reliability test plans and protocols, partnering with external engineering labs and manufacturing partners to leverage their testing and analysis capabilities
  • Implement quality assurance plans during NPI stages
  • Improve and implement factory and supplier quality processes such as Outgoing and Incoming Quality Control (OQC) (IQC)
  • Develop validation plans for production changes including plan creation, risk level assessment, performance and failure analysis, and support change approval/rejection
  • Project manage field quality initiatives with suppliers, external test providers, and engineering labs, owning the technical definition, schedule, cost, and coordination with all stakeholders and contributors
  • Lead returned product engineering failure analysis, RMA diagnostic testing, and project management to achieve yield, product lifetime, and field performance improvements
  • Perform data analytics on returned product, field reliability and field performance data. Create data visualizations for engineering team and stakeholder visibility
  • Perform 8D based RCCA for returns and field failures. Analyze results and present detailed, actionable reports to engineering teams and manufacturing partners
  • Understand, analyze, and optimize product return strategy, member communications, and field troubleshooting decision trees and SOPs