Quality Assurance Manager @ Whoop

Quality Assurance Manager

Posted on 11/2/2022

INACTIVE

Locations

Dorchester, Boston, MA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Data Analysis

Communications

Requirements

Degree in Mechanical or Electrical Engineering, a related field, or equivalent practical experience
5+ years experience in quality engineering focusing on field quality, reliability, aftermarket reverse logistics, and transforming data into technically meaningful metrics
Strong leadership skill to collaborate with other organizations to ensure quality product and superior customer experience
Understand fundamentals of electromechanical design, manufacturing, and engineering test
Strong written and verbal communication skills of technical details and engineering analyses with domestic and international teams
Impeccable attention to detail, time management, and organizational skills
Self motivated and proactive, demonstrating creative and critical thinking capabilities in a team environment
Ability to travel domestically and internationally (up to 15%)

Responsibilities

Collaborate with Hardware, Manufacturing and Membership Services organization to become an expert in product quality assurance related to design, manufacturing and field failures
Develop reliability test plans and protocols, partnering with external engineering labs and manufacturing partners to leverage their testing and analysis capabilities
Implement quality assurance plans during NPI stages
Improve and implement factory and supplier quality processes such as Outgoing and Incoming Quality Control (OQC) (IQC)
Develop validation plans for production changes including plan creation, risk level assessment, performance and failure analysis, and support change approval/rejection
Project manage field quality initiatives with suppliers, external test providers, and engineering labs, owning the technical definition, schedule, cost, and coordination with all stakeholders and contributors
Lead returned product engineering failure analysis, RMA diagnostic testing, and project management to achieve yield, product lifetime, and field performance improvements
Perform data analytics on returned product, field reliability and field performance data. Create data visualizations for engineering team and stakeholder visibility
Perform 8D based RCCA for returns and field failures. Analyze results and present detailed, actionable reports to engineering teams and manufacturing partners
Understand, analyze, and optimize product return strategy, member communications, and field troubleshooting decision trees and SOPs

At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.

As a Quality Assurance Manager, you will work closely with WHOOP Manufacturing, Supply Chain & Operations, Hardware Engineering, and Membership Services teams as you will be responsible for outgoing factory quality testing, field quality, and RMA processes/metrics. You will hands-on debug failures and product returns, analyze and action field diagnostic data, and conduct 8D based Root Cause Corrective Action (RCCA) to ensure clear and actionable learnings are fed back to technical teams to enable design improvement so our members have a best in class hardware product experience.

RESPONSIBILITIES:

Collaborate with Hardware, Manufacturing and Membership Services organization to become an expert in product quality assurance related to design, manufacturing and field failures
Develop reliability test plans and protocols, partnering with external engineering labs and manufacturing partners to leverage their testing and analysis capabilities
Implement quality assurance plans during NPI stages
Improve and implement factory and supplier quality processes such as Outgoing and Incoming Quality Control (OQC) (IQC)
Develop validation plans for production changes including plan creation, risk level assessment, performance and failure analysis, and support change approval/rejection
Project manage field quality initiatives with suppliers, external test providers, and engineering labs, owning the technical definition, schedule, cost, and coordination with all stakeholders and contributors
Lead returned product engineering failure analysis, RMA diagnostic testing, and project management to achieve yield, product lifetime, and field performance improvements
Perform data analytics on returned product, field reliability and field performance data. Create data visualizations for engineering team and stakeholder visibility
Perform 8D based RCCA for returns and field failures. Analyze results and present detailed, actionable reports to engineering teams and manufacturing partners
Understand, analyze, and optimize product return strategy, member communications, and field troubleshooting decision trees and SOPs

QUALIFICATIONS:

Degree in Mechanical or Electrical Engineering, a related field, or equivalent practical experience
5+ years experience in quality engineering focusing on field quality, reliability, aftermarket reverse logistics, and transforming data into technically meaningful metrics
Strong leadership skill to collaborate with other organizations to ensure quality product and superior customer experience.
Understand fundamentals of electromechanical design, manufacturing, and engineering test
Strong written and verbal communication skills of technical details and engineering analyses with domestic and international teams
Impeccable attention to detail, time management, and organizational skills
Self motivated and proactive, demonstrating creative and critical thinking capabilities in a team environment
Ability to travel domestically and internationally (up to 15%)

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility

501-1,000 employees

Website

Wearable performance & optimization technology

Company Overview

Whoop’s mission is to unlock human performance though tapping into every individual owner's potential which can be enhanced through continuous monitoring. The company has built a system across hardware, software, and analytics designed to collect and analyze the most important data on the human data.

Benefits

Take Time Off: Time outside of the office is important for sleep, strain and recovery! Our PTO plan encourages members to take time off in order to come back refreshed.
Live a Healthy Lifestyle: Our competitive benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.
Feel Invested: In addition to a competitive base salary and 401k, you're eligible to receive stock options to share in the future of WHOOP. Work means more when you have personal stake. You have ownership in what we are building.
Eat Well: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.
Know The Product: We want you to understand and experience the product firsthand. We offer you a WHOOP strap and membership at no cost.
Be Active: Take advantage of our office gym and on-site showers! WHOOP also offers a $500 yearly wellness perk for fitness classes and memberships.
Be Present: It’s important to be present when bringing home a new family member. Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
Love Where You Work: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!
Work Hard, Play Harder: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!

Company Core Values

Unlock Human Performance
High Intensity & High Humility
Research & Design
Respect
Uncomfortable Pace
Focus
Transparent & Loyal