Quality Assurance Manager
Posted on 11/2/2022
INACTIVE
Wearable performance & optimization technology
Company Overview
Whoop’s mission is to unlock human performance though tapping into every individual owner's potential which can be enhanced through continuous monitoring. The company has built a system across hardware, software, and analytics designed to collect and analyze the most important data on the human data.
Consumer Goods
Hardware
Company Stage
Series F
Total Funding
$406.1M
Founded
2012
Headquarters
Boston, Massachusetts
Growth & Insights
Headcount
6 month growth
↑ 13%1 year growth
↑ 31%2 year growth
↑ 9%Locations
Dorchester, Boston, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Data Analysis
CategoriesNew
QA & Testing
Requirements
- Degree in Mechanical or Electrical Engineering, a related field, or equivalent practical experience
- 5+ years experience in quality engineering focusing on field quality, reliability, aftermarket reverse logistics, and transforming data into technically meaningful metrics
- Strong leadership skill to collaborate with other organizations to ensure quality product and superior customer experience
- Understand fundamentals of electromechanical design, manufacturing, and engineering test
- Strong written and verbal communication skills of technical details and engineering analyses with domestic and international teams
- Impeccable attention to detail, time management, and organizational skills
- Self motivated and proactive, demonstrating creative and critical thinking capabilities in a team environment
- Ability to travel domestically and internationally (up to 15%)
Responsibilities
- Collaborate with Hardware, Manufacturing and Membership Services organization to become an expert in product quality assurance related to design, manufacturing and field failures
- Develop reliability test plans and protocols, partnering with external engineering labs and manufacturing partners to leverage their testing and analysis capabilities
- Implement quality assurance plans during NPI stages
- Improve and implement factory and supplier quality processes such as Outgoing and Incoming Quality Control (OQC) (IQC)
- Develop validation plans for production changes including plan creation, risk level assessment, performance and failure analysis, and support change approval/rejection
- Project manage field quality initiatives with suppliers, external test providers, and engineering labs, owning the technical definition, schedule, cost, and coordination with all stakeholders and contributors
- Lead returned product engineering failure analysis, RMA diagnostic testing, and project management to achieve yield, product lifetime, and field performance improvements
- Perform data analytics on returned product, field reliability and field performance data. Create data visualizations for engineering team and stakeholder visibility
- Perform 8D based RCCA for returns and field failures. Analyze results and present detailed, actionable reports to engineering teams and manufacturing partners
- Understand, analyze, and optimize product return strategy, member communications, and field troubleshooting decision trees and SOPs