Full-Time
Concierge Representative 1
City of Arlington, Texas
Municipal government and public services
Compensation Overview
$20.46 - $25.57/hr
Arlington, TX, USA
In Person
 Customer Experience & Support (1) |
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- Knowledge of office and administrative practices and procedures.
- Thorough knowledge of fixed-base operator operations and procedures.
- Knowledge of aviation terminology and the principles, techniques, and hazards of aircraft operations.
- Knowledge of emergency response procedures for aircraft incidents and accidents.
- Knowledge of safety requirements and procedures within the Aircraft Movement Area and local regulations governing hangar use and ancillary storage.
- Skill in professional oral and written communication, customer-service issue planning and organization, Adobe Acrobat Pro for manipulating PDF documents, cash handling, Microsoft Office Suite, and operating office equipment.
- Ability to exercise discretion and independent judgment, work independently under general instructions, prioritize deadlines and tasks, learn new systems and procedures quickly, collaborate with internal and external stakeholders, perform required physical activities, understand basic mathematical calculations, work a set schedule, maintain confidential information, and maintain effective working relationships.
- High school diploma or GED plus one year of customer-relations experience, or an equivalent combination of education and experience.
- Ability to pass a criminal background check and a physical Human Performance Evaluation.
- Provide welcoming customer service and assistance to pilots, passengers, tenants, and other fixed-base operator customers in person and by telephone.
- Communicate with tenants and customers regarding fixed-base operator operations, promote positive public relations, and respond to tenant concerns.
- Orient prospective tenants by providing information about facilities, rules, and regulations.
- Process sales; quote fuel and fixed-base operator service prices; resolve customer questions and complaints; maintain customer information; arrange catering, ground handling, rental cars, and hangar or tie-down information.
- Prepare and maintain records of scheduled incoming aircraft and complete necessary paperwork.
- Operate the fixed-base operator two-way radio and communicate with pilots and Line Service personnel.
- Distribute crew cars and provide ramp access for ground transportation meeting arriving aircraft.
- Clean, organize, and monitor snack and drink stations, and keep pilot and passenger seating tidy and stocked with current periodicals.
- Provide shift coverage and overtime as needed during special events, weather events, Temporary Flight Restrictions, airport closures, and other nonstandard operations.
- Coordinate with Line Service personnel regarding customer arrivals, schedule changes, and specific pilot needs.
- Assist Line Service crews with wing walking while moving aircraft into and out of hangars.
- Monitor the fixed-base operator facility, ramps, and hangars, and provide and monitor access to secure areas.
- Previous fixed-base operator experience.
The City of Arlington, Texas is the municipal government serving residents, businesses and visitors in Arlington. Its departments provide public safety, transportation, water, parks, libraries, planning, neighborhood services and other local programs. Elected leadership and professional staff manage public resources, infrastructure and regulatory responsibilities under city and state law. As an employer, Arlington hires across administrative, technical, operational and community-service fields rather than representing one commercial product or private industry. Public-service roles span administration, operations, technical work and direct community support.
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