Senior Product Manager

Posted on 9/11/2023

INACTIVE

201-500 employees

SaaS platform for web accessibility and content optimization

Company Overview

Siteimprove stands out as a leader in the SaaS industry, with a strong commitment to inclusivity and digital accessibility, serving over 7,000 customers worldwide. They collaborate with global organizations like the W3C and IAAP to set international accessibility standards, and actively engage with the United Nations to promote web accessibility and digital inclusion. Their focus on creating engaging content across various channels, backed by a comprehensive content success checklist, gives them a competitive edge in addressing current and future marketing challenges.

Company Stage

Private

Total Funding

$55M

Founded

2003

Headquarters

København, Denmark

Growth & Insights

Headcount

6 month growth

↓ -14%

1 year growth

↓ -27%

2 year growth

↓ -16%

Locations

Bellevue, WA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Agile

Management

Marketing

Sales

CategoriesNew

Product

Responsibilities

Provisioning and de-provisioning processes: Steps and considerations for generating and tearing down platform instances triggered by CRM and other internal integrations. Includes demo and trial workflows
Customer-facing and internal configuration and lifecycle management: Configuration and management of key platform components and processes. Includes definition of websites targeted for assessment and the management and reporting of processes that perform those assessments (ex: Siteimprove web crawler). Includes customer-facing and internal-driven (ex: Sales engineering, customer support) configuration
Customer-facing license/subscription management: Exposing license/contract information and usage in-product. Automated disabling/enabling of products and features driven by CRM and other internal integrations
Support tooling: Internal support tools for troubleshooting platform provisioning and lifecycle issues
User identity and access management: User onboarding experience, profile management, and administration. User authentication and role-based access control
Tags and grouping: Cross-product grouping concepts and mechanisms. Includes rules-based dynamic collections (ex: matching criteria to group web pages related to a marketing campaign)
Elicit customer stakeholder needs: Engage existing and potential customers across Siteimprove's target segments to deeply understand their onboarding workflows, needs, urgency, and value
Incorporate internal stakeholder needs and processes: Engage with sales, customer success, professional services, product, and engineering stakeholders to understand customer onboarding systems and processes, and drive automation for efficient platform lifecycle management
Craft product vision, strategy, and roadmap: Develop, manage, and communicate the vision, strategy, and roadmap of the Siteimprove platform onboarding and lifecycle experience
Guide implementation: Inspire and guide the engineering team to implement the product roadmap as a product owner in a scaled agile context, validating approaches with external and internal stakeholders to ensure customer needs are met
Orchestrate product launches: Engage stakeholders across engineering, product, sales, marketing, finance, customer success, and other functional areas to ensure product launches are executed effectively. Includes crafting select internal enablement materials
Monitor performance: Define KPIs and monitor performance of the onboarding and lifecycle process. Leverage comprehensive usage data to identify opportunities for improved customer time-to-value and maturity
Three or more years of product management experience on revenue-generating enterprise software products
Bachelor of Science in Computer Science, Computer Engineering, or related technical discipline
Can be present in the Bellevue, WA office at least three days/week
Excellent verbal and written English
You have deep customer empathy, understanding and championing their needs across the organization
You are a systems thinker, able to take a holistic approach to analyzing problems, understanding on how many complex technology concepts and components interrelate and produce outcomes
You have technical depth to engage engineering in solution brainstorming and validation
You have an eye for great user-centered design. You set high expectations for refinement in user experience
You have strong project management skills. You exemplify the ability to push projects over the finish line with sound planning and persistent execution. You can roll up your sleeves and get it done
You have an open and collaborative style. You are comfortable working in an environment where ideas are shared and challenged, and you share and challenge in turn as a champion for the customer
Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 11 paid holidays, and two Give Back Days
Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!
Prepare for the future: 401(k) with a company match to provide a better future in your retirement years

The Siteimprove product platform team is responsible for building the foundation of Siteimprove product and customer experiences. We provide the cross-product capabilities that deliver common and familiar interactions, increasing content marketing user engagement and productivity. We provide the common data platform that allows data to flow seamlessly across applications and systems, enabling content inclusivity and optimization insights that would otherwise go unnoticed. We provide the infrastructure that allows the MarTech ecosystem and our customers themselves to deeply integrate Siteimprove into our customers’ unique content marketing workflows. Our platform accelerates time-to-value, unleashes agility, and unlocks innovation for our internal Siteimprove stakeholders, partners, and customers, enabling the creation of inclusive, engaging content faster and smarter.

As Siteimprove seeks to expand the product platform organization, we are looking for a proven product manager to drive the vision and execution of the customer platform onboarding process and broader platform lifecycle. Your focus is customer time-to-value – Providing the in-product experiences and tooling for customers to hit the ground running upon purchase and begin to transform their digital experiences for inclusivity and engagement.

What you will be doing

Provisioning and de-provisioning processes: Steps and considerations for generating and tearing down platform instances triggered by CRM and other internal integrations. Includes demo and trial workflows.
Customer-facing and internal configuration and lifecycle management: Configuration and management of key platform components and processes. Includes definition of websites targeted for assessment and the management and reporting of processes that perform those assessments (ex: Siteimprove web crawler). Includes customer-facing and internal-driven (ex: Sales engineering, customer support) configuration.
Customer-facing license/subscription management: Exposing license/contract information and usage in-product. Automated disabling/enabling of products and features driven by CRM and other internal integrations.
Support tooling: Internal support tools for troubleshooting platform provisioning and lifecycle issues.
User identity and access management: User onboarding experience, profile management, and administration. User authentication and role-based access control.
Tags and grouping: Cross-product grouping concepts and mechanisms. Includes rules-based dynamic collections (ex: matching criteria to group web pages related to a marketing campaign).

Elicit customer stakeholder needs: Engage existing and potential customers across Siteimprove’s target segments to deeply understand their onboarding workflows, needs, urgency, and value.
Incorporate internal stakeholder needs and processes: Engage with sales, customer success, professional services, product, and engineering stakeholders to understand customer onboarding systems and processes, and drive automation for efficient platform lifecycle management.
Craft product vision, strategy, and roadmap: Develop, manage, and communicate the vision, strategy, and roadmap of the Siteimprove platform onboarding and lifecycle experience.
Guide implementation: Inspire and guide the engineering team to implement the product roadmap as a product owner in a scaled agile context, validating approaches with external and internal stakeholders to ensure customer needs are met.
Orchestrate product launches: Engage stakeholders across engineering, product, sales, marketing, finance, customer success, and other functional areas to ensure product launches are executed effectively. Includes crafting select internal enablement materials.
Monitor performance: Define KPIs and monitor performance of the onboarding and lifecycle process. Leverage comprehensive usage data to identify opportunities for improved customer time-to-value and maturity.

What we will require of you

Three or more years of product management experience on revenue-generating enterprise software products.
Bachelor of Science in Computer Science, Computer Engineering, or related technical discipline.
Can be present in the Bellevue, WA office at least three days/week.
Excellent verbal and written English.

What we will love about you

You have deep customer empathy, understanding and championing their needs across the organization.
You are a systems thinker, able to take a holistic approach to analyzing problems, understanding on how many complex technology concepts and components interrelate and produce outcomes.
You have technical depth to engage engineering in solution brainstorming and validation.
You have an eye for great user-centered design. You set high expectations for refinement in user experience.
You have strong project management skills. You exemplify the ability to push projects over the finish line with sound planning and persistent execution. You can roll up your sleeves and get it done.
You have an open and collaborative style. You are comfortable working in an environment where ideas are shared and challenged, and you share and challenge in turn as a champion for the customer.

In addition, we hope you will appreciate:

Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 11 paid holidays, and two Give Back Days
Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!
Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.

Siteimprove is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/.