Director – IT Customer Success
Posted on 5/13/2023
Mountain View, CA, USA
Experience Level
  • Experience in driving an IT capability roadmap for customer success systems using SaaS solutions
  • Comfortable working towards a multi-year vision with incremental deliverables
  • Motivated by delivering customer value and impact
  • Experience driving company initiatives towards customer satisfaction
  • Experience with Gainsight and SFDC Service Cloud would be a plus
  • Work cross-functionally with stakeholders across Customer Success, Tech Support, and Field Engg
  • Create and drive a capability roadmap for execution and ensure that the IT product is adopted by the business teams
  • Groom the product backlog, define user stories, interact with the developers in IT to get the roadmap executed upon
  • Interact with senior leadership (VP and above) in the CCO organization to drive a capabilities roadmap
  • Communicate status updates on the various programs in progress

1,001-5,000 employees

Unified, open platform for enterprise data
Company Overview
Databricks is on a mission to simplify and democratize data and AI, helping data teams solve the world’s toughest problems. As the world’s first and only lakehouse platform in the cloud, Databricks combines the best of data warehouses and data lakes to offer an open and unified platform for data and AI.
  • Extended health care including dental and vision
  • Life/AD&D and disability coverage
  • Equity awards
  • Flexible Vacation
  • Gym reimbursement
  • Annual personal development fund
  • Work headphones reimbursement
  • Employee Assistance Program (EAP)
  • Business travel accident insurance
  • Paid Parental Leave