Contact Center Manager

Global Atlantic

Global Atlantic

1,001-5,000 employees

Provides tailored retirement and life insurance solutions

Financial Services

$64,500 - $123,000

Annual cash bonuses, Long-term incentives (equity), Sales incentives

Junior, Mid, Senior

Des Moines, IA, USA

Required Skills
Customer Service
  • Bachelor's degree or equivalent experience
  • Over 2 years of related experience in Preneed Operations
  • Strong focus on delivering positive client experiences
  • Ability to conduct data gathering and analysis activities
  • Self-starter with the ability to analyze situations and develop solutions to problems with minimal supervision
  • Strong research, problem solving, analytical and project management skills
  • Strong organizational skills with the ability to prioritize multiple tasks and manage time effectively
  • Outstanding interpersonal skills to motivate and lead a team through the resolution of a problem
  • Proven leadership skills with the ability to influence others including remote and work from home employees
  • Excellent verbal and written communication skills
  • Strong level of adaptability, work ethic, and high level of personal integrity and accountability
  • 10% - 15% traveling
  • Not eligible for visa sponsorship
  • Oversight of service and operations goals for a team of preneed advocates in Des Moines IA
  • Develop, implement, and monitor team’s performance and progress towards customer service metrics and performance deliverables
  • Evaluate and improve team performance using daily reports and quality assurance applications
  • Ensure all administrative functions are performed including, payroll, time off requests and workforce management notifications
  • Develop and document service strategy, direction, and policies for team
  • Prepare and deliver presentations on key service indicators and initiatives
  • Partner with Operation’s training lead in identifying training needs and opportunities for improvement for both Internal Global Atlantic employees and TPA staff

Global Atlantic Financial Group, a leading insurance company, provides tailored retirement and life insurance solutions backed by a strong financial foundation and risk and investment management expertise. The company's culture emphasizes integrity, teamwork, and long-term client relationships, fostering a collaborative and performance-driven work environment. As a subsidiary of KKR, a global investment firm, Global Atlantic leverages KKR's investment capabilities, scale, and access to capital markets, offering employees significant opportunities for responsibility and growth.

Company Stage


Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth