Full-Time

Contact Center Manager

Global Atlantic

Global Atlantic

1,001-5,000 employees

Provides tailored retirement and life insurance solutions

Financial Services

$64,500 - $123,000

Annual cash bonuses, Long-term incentives (equity), Sales incentives

Junior, Mid, Senior

Des Moines, IA, USA

Required Skills
Communications
Customer Service
Requirements
  • Bachelor's degree or equivalent experience
  • Over 2 years of related experience in Preneed Operations
  • Strong focus on delivering positive client experiences
  • Ability to conduct data gathering and analysis activities
  • Self-starter with the ability to analyze situations and develop solutions to problems with minimal supervision
  • Strong research, problem solving, analytical and project management skills
  • Strong organizational skills with the ability to prioritize multiple tasks and manage time effectively
  • Outstanding interpersonal skills to motivate and lead a team through the resolution of a problem
  • Proven leadership skills with the ability to influence others including remote and work from home employees
  • Excellent verbal and written communication skills
  • Strong level of adaptability, work ethic, and high level of personal integrity and accountability
  • 10% - 15% traveling
  • Not eligible for visa sponsorship
Responsibilities
  • Oversight of service and operations goals for a team of preneed advocates in Des Moines IA
  • Develop, implement, and monitor team’s performance and progress towards customer service metrics and performance deliverables
  • Evaluate and improve team performance using daily reports and quality assurance applications
  • Ensure all administrative functions are performed including, payroll, time off requests and workforce management notifications
  • Develop and document service strategy, direction, and policies for team
  • Prepare and deliver presentations on key service indicators and initiatives
  • Partner with Operation’s training lead in identifying training needs and opportunities for improvement for both Internal Global Atlantic employees and TPA staff

Global Atlantic Financial Group, a leading insurance company, provides tailored retirement and life insurance solutions backed by a strong financial foundation and risk and investment management expertise. The company's culture emphasizes integrity, teamwork, and long-term client relationships, fostering a collaborative and performance-driven work environment. As a subsidiary of KKR, a global investment firm, Global Atlantic leverages KKR's investment capabilities, scale, and access to capital markets, offering employees significant opportunities for responsibility and growth.

Company Stage

Private

Total Funding

$1B

Headquarters

New York, New York

Founded

2004

Growth & Insights
Headcount

6 month growth

6%

1 year growth

16%

2 year growth

33%