Full-Time
Head of People & Operations
Something Special Studios
Compensation Overview
$150k - $170k/yr
+ 401(k) company contribution + Referral bonuses + Profit sharing + Performance-based bonus
New York, NY, USA
Hybrid
Four days in the office and one remote day per week required.
Category
 People & HR (1) |
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Requirements
- 10+ years of experience in People Operations, Human Resources, Business Operations, or a similar leadership role.
- Experience supporting a growing creative, agency, technology, or professional services business.
- Strong understanding of employment law and Human Resources best practices.
- Experience developing people strategies, career frameworks, and learning initiatives.
- Demonstrated experience improving operational processes and implementing scalable systems.
- Experience partnering with senior leadership on organizational planning and change management.
- Comfort balancing strategic planning with day-to-day execution.
Responsibilities
- Own the recruitment strategy across permanent and freelance hiring.
- Partner with department leaders to forecast hiring and resource requirements.
- Oversee the full recruitment lifecycle from role definition through onboarding.
- Build relationships with recruiters, freelance networks, and industry talent.
- Improve the onboarding experience to ensure new hires are set up for success from day one.
- Develop talent pipelines to support future business growth.
- Develop and lead the studio's learning and development strategy.
- Create clear career pathways and progression frameworks across all disciplines.
- Partner with department leaders to identify capability gaps and development opportunities.
- Design and coordinate internal and external training programs, workshops, mentoring, and coaching initiatives.
- Support managers in creating meaningful development plans for their teams.
- Foster continuous learning and cross-disciplinary knowledge sharing.
- Measure the effectiveness of development initiatives and evolve the learning offering.
- Lead the studio's performance review and feedback processes via Culture Amp.
- Support managers in setting objectives and delivering performance conversations.
- Ensure career development plans are embedded across the organization.
- Identify and nurture high-potential talent.
- Partner with leadership on promotion, succession, and retention planning.
- Use people insights and data to improve employee performance and engagement.
- Develop scalable operational processes that improve efficiency across the studio.
- Identify opportunities to simplify workflows, reduce friction, and improve collaboration.
- Partner with department leaders and the talent and operations team on planning and resource forecasting.
- Support implementation of new systems, tools, and internal processes.
- Lead internal operational improvement initiatives and change management.
- Ensure operational processes evolve alongside business growth.
- Serve as a trusted advisor to the CEO, Managing Director, and senior leadership team.
- Translate business priorities into people and operational initiatives.
- Use people data and operational metrics to support decision-making.
- Drive cross-functional initiatives that improve how the studio operates.
- Help shape the long-term organizational strategy and future growth of the business.
- Ensure compliance with employment legislation, company policies, and Human Resources best practice.
- Oversee Human Resources systems, documentation, and employee records via Justworks.
- Manage employee benefits administration via Justworks.
- Review and update policies as the business evolves.