Full-Time
Desktop Support
vTech Solution
501-1,000 employees
Managed IT services with cloud computing.
No salary listed
Des Moines, IA, USA
In Person
 IT & Security (1) |
|---|
- More than 4 years of relevant experience
- Preferred education of 2 year degree or equivalent technical study
- Ability to work independently and take initiative in resolving desktop issues
- Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
- Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
- Ability to troubleshoot issues with Microsoft Office 2010/2013
- Ability to troubleshoot issues with Microsoft Internet Explorer 10/11
- Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
- Experienced in Windows networking TCP/IP configuration and troubleshooting
- Ability to modify system registry (regedit)
- Experienced in Google device (Chromebox/Chromebook) support
- Experienced in support of the Google Office Suite of products
- Printers - troubleshoot network printer connectivity issues
- Printers - hardware maintenance (toner/maintenance kit replacement)
- Thorough understanding of Microsoft Active Directory - client side
- Ability to use industry standard remote tools - preference for SCCM
- Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc
- Industry certification (A+ or Network+ or MCP, etc.)
- Will perform all roles of a Desktop Support staff
- Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment
- This role is focused on actual desktop support and not help desk phone support
- The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop
- Candidate must be able to: handle difficult situations with clients and turn them into a win for the desktop support team
- work trouble tickets from system
- be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
- solve issues desk side and through remote desktop
- answer how to questions and resolve issues related to applications, printers, connectivity
- setup and install new PC’s
- maintain a positive outlook, be professional, and provide excellent customer service
- Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
vTech Solution provides managed IT services, cloud computing, and professional staffing to help organizations handle their technology needs. The company works by integrating specialized software, security protocols, and AI tools into a client's existing infrastructure while offering project management and staff augmentation to fill technical gaps. Unlike many competitors, vTech combines a broad portfolio of technical services with a long-standing, verified track record of growth and strict management processes to ensure projects stay on budget. Their goal is to improve client success by delivering high-quality technical support and modern IT practices while maintaining a supportive environment for their employees.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Washington DC, District of Columbia
Founded
2006
Simplify's Take
What believers are saying
- Marc Andersen's EY advisory role opens enterprise transformation projects.
- Five-year INC. 5000 listings attract top talent and larger clients.
- HUBZone certification secures preferential federal SLED contracting opportunities.
What critics are saying
- Ethiopian V-Tech Solutions name collision diverts government search traffic.
- No CISO cripples SLED cybersecurity competitiveness within 6-12 months.
- FedRAMP denial bars federal cloud services in 18-36 months.
What makes vTech Solution unique
- Elastic partnership delivers advanced search analytics for government clients.
- Intrusion partnership adds zero-day cyber-attack prevention to security services.
- Chirag Suthar's 25-year expertise drives SLED division growth and strategy.
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Company News
Managed IT services firm vTech Solution has appointed Chirag Suthar as senior director for growth and strategy of its state, local and education division, bringing over 25 years of leadership and business development experience to the post.
IT service provider vTech Solution is collaborating with Elastic to deliver advanced technology solutions enabling government agencies and commercial enterprises to enhance their decision-making and operational efficiency.
Washington, D.C.-based vTech Solution has appointed Marc Andersen, a senior partner at professional services company EY, as a member of its board of advisers.
Washington, DC-based IT firm vTech Solution has been named one of Financial Times – The Americas’ Fastest Growing Companies 2023, marking the fourth consecutive year that the company has made the prestigious list of the region’s most dynamic and promising companies.
Partnership With Intrusion - vTech Solution Inc. October 24, 2022, The vTech Solution Inc. and Intrusion have partnered to combine cyber-attack prevention solutions, including Zero-Days, to enhance our current cybersecurity offerings through managed and professional services. - PR12938601