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Full-Time

Senior Client Intake Specialist

Immigration and Criminal Defense

Confirmed live in the last 24 hours

The Matian Firm

The Matian Firm

201-500 employees

Provides legal services in multiple law areas

Legal

Mid, Senior

Austin, TX, USA + 1 more

More locations: Los Angeles, CA, USA

Requires commuting to Los Angeles office.

Category
Legal
Legal & Compliance
Required Skills
Sales
Customer Service
Requirements
  • Bilingual (English/Spanish) with full proficiency REQUIRED.
  • Minimum 3 years of sales experience required, customer service experience a major plus
  • Strong background with performance-based metrics
  • Case Management software experience is a major plus
  • Resourceful and motivated to solve issues as they arise
  • Proven track record to meet goals and deadlines
  • Must be able to work weekends
Responsibilities
  • Screen telephone calls before scheduling an attorney-client consultation
  • Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
  • Immediately contact every potential client and establish relationship with client
  • Update logs and reporting systems to reflect status of all potential new clients
  • Conduct potential new client interviews with genuine empathy and compassion
  • Schedule appointments for potential clients
  • Take accurate notes during the attorney-client initial consultation
  • Collaborate with our attorneys to complete the initial consultation process
  • Assist attorneys with administrative tasks related to opening new cases and maintaining databases
  • Follow instructions from the supervising attorney and perform accordingly
  • Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)

This law firm offers a specialized environment for professionals interested in immigration law, criminal defense, personal injury, and employment law. It provides an opportunity to engage deeply with varied and complex legal challenges, utilizing expertise across multiple legal domains. The firm’s dedication to a breadth of vital legal services not only reinforces its industry leadership but also fosters a dynamic and intellectually stimulating workplace.

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

9%

1 year growth

36%

2 year growth

88%