Full-Time

Cloud Support Engineer

Confirmed live in the last 24 hours

Couchbase

501-1,000 employees

Distributed NoSQL cloud database platform

Data & Analytics

Compensation Overview

$110,000 - $140,000Annually

+ Bonus + Commissions + Equity + Other Perks

Junior

Santa Clara, CA, USA

Required Skills

Kubernetes

Microsoft Azure

NoSQL

Zendesk

AWS

JIRA

Confluence

Linux/Unix

Requirements

Experienced in multi-channel technical support (2+ years of related experience)
Experienced using Zendesk, Jira, Confluence, or similar software
An engineer with previous technical troubleshooting and/or programming experience
Solid knowledge of Unix and Network protocols and standards (HTTP, TLS, DNS, etc)
Strong understanding and experience with at least one cloud environment such as Amazon Web Services, Google Cloud, and/or Microsoft Azure
Experience working with NoSQL databases
Experience using Kubernetes and Docker is a plus
Experience with alerting and monitoring tools.
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
An effective written and verbal communicator
Able to work a rotating schedule that requires weekend availability

Responsibilities

Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
Support cloud deployments including monitoring and answering customer inquiries
Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
Become demo certified and lead a three-pillar demo to customers
Participate in product conversations with internal teams based on feedback from client interactions
Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices
Train as a highly knowledgeable specialist in one or more Couchbase component area(s)

Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.

The Cloud Support Engineer is the most critical role at Couchbase. You will be the face of the company externally when discussing solutions, building relationships with our customers, and providing valuable feedback internally to our engineering teams to help improve our products and services. You’ll be joining a team and company where you will be challenged, but also grow and be recognized as a champion with your contributions to Couchbase.

What You’ll Do:

Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
Support cloud deployments including monitoring and answering customer inquiries
Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
Become demo certified and lead a three-pillar demo to customers
Participate in product conversations with internal teams based on feedback from client interactions
Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices
Train as a highly knowledgeable specialist in one or more Couchbase component area(s)
We expect anyone based in Santa Clara, CA to be in the office a majority of the week.

Who You Are:

Experienced in multi-channel technical support (2+ years of related experience)
Experienced using Zendesk, Jira, Confluence, or similar software
An engineer with previous technical troubleshooting and/or programming experience
Solid knowledge of Unix and Network protocols and standards (HTTP, TLS, DNS, etc)
Strong understanding and experience with at least one cloud environment such as Amazon Web Services, Google Cloud, and/or Microsoft Azure
Experience working with NoSQL databases
Experience using Kubernetes and Docker is a plus
Experience with alerting and monitoring tools.
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
An effective written and verbal communicator
Able to work a rotating schedule that requires weekend availability

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Base Pay Range

$110,000—$140,000 USD

Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

Generous Time Off Program - Flexibility to care for you and your family
Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
Career Growth - Be valued, Create value approach
Fun Perks - A Monthly Lifestyle Spending Account credit, an ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
And much more!

*Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Learn more about Couchbase:
News and Press Releases
Couchbase Capella
Couchbase Blog
Investors

Disclaimer:

Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.

By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.

Couchbase

View

Website

View Company Profile

Couchbase is a leader in providing NoSQL cloud database solutions that are highly scalable and performant, catering to a diverse range of applications from cloud and mobile to on-premises and edge computing. Their Capella platform, with its flexible JSON data modeling and SQL access, supports multi-model capabilities, ensuring developers have the tools to build advanced, future-proof applications. This focus on comprehensive, high-performance database technologies makes Couchbase an attractive workplace for those interested in cutting-edge cloud computing and database innovation, while delivering tangible value in various demanding tech environments.

Company Stage

IPO

Total Funding

$400M

Headquarters

Santa Clara, California

Founded

2009

Growth & Insights

Headcount

6 month growth

↑ 4%

1 year growth

↑ 5%

2 year growth

↑ 24%

Benefits

Culture, purpose, & impact - A sense of purpose in your work and shared passions with your teammates. Join an impact initiative group and experience the amazing feeling of Couchbase’s can-do culture.

Financial well-being - Market competitive pay, the ability to participate in the success of the company through equity programs, well thought out retirement options, and a number of recognition programs.

Flexibility & growth - Flexible time off, internal learning, and development opportunities, accreditations, boot camps, conferences, and a trust-based culture.

Community & belonging - Couchbase Cares promotes philanthropy, inclusion and belonging, worldwide Couchbase celebrations, and sustainability and green teams that impact our local communities.

Body, mind, & emotional - Medical, dental, vision, and life insurance coverage, paid parental leave, and a Flexible Spending Account for the things you care about most.

Environment & workspace - We are mindful of the environment and our individual workspaces. We provide an ergonomic and comfortable in-office setup, with food and supporting technology, or assist in the setup of an efficient home office environment.