Field Service Representative

Date Posted:

2025-03-06

Country:

Australia

Location:

AUSNSW9924: Suite G05, 241 O’Riordan Street, Mascot, NSW 2020, Australia

Position Role Type:

Unspecified

Field Service Representative (Onsite- Sydney, Australia)

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So - calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Where the difference you make is on display every day, just look up.

Are you ready to go beyond?

Job Description

In this role as a Customer-based Field Service Representative, you will be responsible for delivering comprehensive technical and operational support to airline customers. This includes managing entry into service processes and overseeing program, logistical, and fleet management activities. The position requires regular interaction with airline technical personnel, power plant engineering, and various departments within the airline.

Key Responsibilities:

• Deliver technical and operational support to airline customers for various Pratt and Whitney engine models, including assistance outside of business hours.
•  Facilitate the onboarding of new airline customers by implementing Entry into Service processes.
• Proactively investigate and collaborate with airlines to understand fleet issues and develop effective solutions.
• Collect and maintain accurate data for airline customer, including updating internal digital tools.  

Customer Relationship:

• Serve as the primary contact for addressing customers’ technical, operational, and business concerns.
• Work with a full spectrum of airline company staff, interfacing frequently with personnel at various seniority levels.
• Provide real-time information to customers and internal stakeholders with confidence.

Basic Qualifications:

• Bachelor’s degree in Engineering, Aviation Maintenance, or related fields with 8+ years of relevant experience in customer support, technical support, flight test, engineering, and/or airline power plant management, OR
• Advanced degree in a related field with 5+ years of relevant experience.
• Ability to obtain and maintain visas/work permits/other immigration documents for legal employment in Australia.
• Proficient in English with strong written and verbal communication skills.
• Ability to work independently and in a team environment.
• Strong organizational skills and leadership capabilities.
• Strong interpersonal skills with a positive attitude and strong work ethic.
• Availability to support customers outside of normal work hours.

Preferred Qualifications:

• Previous experience in supporting airline customers as a Field Service Representative, Customer Support Manager, or Technical Service Engineer.
• Engine troubleshooting experience.
• Strong knowledge of P&W products and services.
• Proficiency in MS Office and related applications.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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