Collections-Agency Lead

Key responsibilities & duties

• Agency Visit - The Agency Visit is a monthly check-in to ensure the agency complies with established guidelines and follows internal processes. During the visit, we review workflows, assess performance, and address any issues or gaps. This ensures consistent quality, operational efficiency, and alignment with organisational goals.
• Agency Management: Lead and manage the relationship with the external agency, ensuring they meet performance targets and adhere to timelines and budgets.
• Strategy Alignment: Collaborate with internal teams and clients to ensure the agency’s work aligns with broader business objectives and strategic goals.
• Performance Monitoring: Track and assess the agency’s performance, ensuring high-quality deliverables and identifying areas for improvement.
• Problem Resolution: Address and resolve any issues or challenges that arise during agency activities to ensure smooth operations and client satisfaction.
• Reporting and Analysis: Provide regular updates and reports on agency performance, including metrics, results, and insights to senior leadership or internal stakeholders.
• Process Improvement: Continuously evaluate agency processes and identify opportunities for greater efficiency, effectiveness, and quality of service.

Work Experience & Requirements

• Bachelor's Degree from a Reputed University.2+ Work Experience with 1 year of work experience in the Collection Process is a Plus point.
• DRA Certified is a plus point.
• Experience in Banking / NBFC / Fintech is Preferred.
• Knowledge of MS Excel and Google Suits.
• Excellent Communication Skills.