National Settlements Service Manager

Description

Summary:
The National Settlements Service Manager carries out major assignments in conducting and supporting the operations and client servicing functions for the business or one or more National Settlement Relationship Manager. This position is responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, maintenance and servicing of the relationship, and interpreting contracts in an effort to ensure adherence to regulatory guidelines.  

Duties and Responsibilities:

• Maintains an effective rapport with clients and Huntington personnel. Services customers by providing detailed information on specific accounts and disbursing funds as appropriate.
• Responsible for identifying, researching, analyzing and resolving complex problems regarding matters of significance.
• Acts as the subject matter expert regarding trust products or Treasury Management products, positioning the colleague as a consultant to segment management and enabling them to make decisions in the absence of an officer. Advises and counsels clients on bank products and services.
• Assists the sales function or an officer by processing and maintaining accurate and complete documentation.
• May attend meetings and presentations independently or with an officer.
• Compiles information from a variety of sources to prepare various reports.
• Communicates information by composing memos and correspondence to clients, officers, attorneys, agencies and others.
• Maintains up to date knowledge and may train others on products, services, departmental systems and related technology, policies and procedures. 
• Maintains knowledge of the wide range of products and services options offered to the National Settlement client base.
• Performs other duties as assigned.

Basic Qualifications:

• Bachelor’s degree or equivalent education and/or experience
• 5+ years of client facing experience in a banking/financial services or legal environment

Preferred Qualifications:

• Experience working with National Settlements data and analyzing complex problems
• Experience with regulatory guidelines
• Excellent written and verbal communication skills
• Strong analytical skills
• Strong computer skills including MS Office programs

#LI-JS1

#LI-Hybrid

#CML

Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basi