IT Project Manager

We are looking for a highly capable and structured Project Manager (m/f/d) to drive the transformation and optimization of our Order to Cash (O2C) process across multiple systems and business units.

Ref.No.: JR1011260 

Your mission as a Project Manager (m/f/d)

In this role you will lead key initiatives involving ERP (Microsoft Dynamics 365- Operations, Finance, supply chain), Salesforce, customer master data, billing and invoicing, order management, and collections - working across Commercial, Finance, IT, and Customer Service functions.

What else will you be doing as Project Manager (m/f/d)

Program & Project Delivery

• Lead end-to-end project planning and execution of Order to Cash improvement initiatives across the CWS Hygiene business.

• Manage the implementation or enhancement of systems and processes related to:
  Sales order management, Customer data (MDM), Credit and invoicing workflows, Billing accuracy, ERP (D365) integration and process harmonization, Customer communications and portals

• Coordinate between Commercial, Finance, Customer Service, IT, and external vendors to deliver results.

•  Identify pain points and bottlenecks in the current O2C process and drive root cause resolution

Stakeholder Engagement

• Facilitate workshops to map current vs. future-state processes

• Build strong relationships with regional and functional leads to ensure business alignment

• Act as a key contact for IT, external consultants, and business users across markets

Planning & Governance

• Develop detailed project plans, risk registers, change logs, and communications plans

• Track progress against KPIs (e.g., DSO, billing cycle times, order errors)

• Manage budgets, vendor deliverables, and change requests

Process & Change Management

• Design and document standard operating procedures (SOPs) and training materials

• Ensure change is embedded effectively with local teams through training and communication

• Champion adoption of harmonised O2C processes and data practices

How do you make sure that every project is a success?  

At CWS Hygiene, we believe that the right personal and cultural fit is essential. You should be highly analytical, detail-oriented, and enjoy working in an interdisciplinary environment. Your profile should include: 

Must-Have:

• 7+ years of project management experience, ideally in supply chain, commercial operations, or finance functions

• Certification and experience in Waterfall and Hybrid

• Experience leading Order to Cash, Quote to Cash, or Commercial Operations process improvement or system transformation projects

• Familiarity with ERP systems (Microsoft Dynamics 365 or SAP) and CRM platforms (Salesforce)

• Strong analytical and process mapping skills (e.g., using Visio, Lucidchart, Miro)

• Proven success delivering cross-functional projects on time and within budget

• Strong organizational and stakeholder management skills

• Fluency in German and English

Nice-to-Have:

• Experience with e-invoicing, customer self-service portals, or RPA (Robotic Process Automation)

• Understanding of master data governance, especially customer and pricing data

• Certification in Project Management (e.g., PRINCE2, PMP) or Agile methodologies

• Experience working in B2B services or hygiene/manufacturing industries

Key Competencies

• Structured, logical thinker who can work independently

• Ability to manage ambiguity and lead teams through change

• High attention to detail combined with a practical problem-solving mindset

• Excellent communicator, both verbal and written

What is in it for you?

Working at CWS Hygiene means working in a dynamic and challenging environment where no day is the same. We are a large European organization where you can learn and develop a lot. Our core values are; think customer first, empower others, improve every day, compete for success and take ownership.

• Lead high-impact transformation projects within a growing organization

• Exposure to a wide variety of stakeholders and senior leadership

• Competitive salary and performance bonus

• Hybrid working flexibility and collaborative work culture

About CWS Hygiene: