Senior Collections & Recovery Manager

Updated on 5/30/2024

Pagaya Investments

Pagaya Investments

501-1,000 employees

AI-powered network enhancing credit approvals

AI & Machine Learning
Financial Services


United States

Required Skills
Data Analysis
  • 8-10 years of experience managing Collections and Recovery strategies
  • Expertise in the US Collections and Recovery space, particularly with a focus on Personal Loan or Auto Loans
  • Intimate knowledge of the consumer credit space including best practices and applicable laws and regulations, such as FDCPA, UDAAP, TCPA, and RegF
  • Experience in fintech is preferred
  • Expertise in collections and recovery processes, strategies, and operations, ideally with a proven track record of building and managing:
  • Payment and hardship programs strategies and optimization
  • Outbound and digital channel outreach strategies
  • Payment optimization
  • First Line of Defense risk monitoring
  • Deep knowledge recovery channels, including debt sales, repossession, litigation, internal recovery, and TP vendor management
  • Trained or educated in analytics, BI, strategy development, or related
  • Develop Collections and Recovery Strategies to enhance Pagaya’s oversight and strategic roadmap across our network of partners in our core asset classes (personal and auto loans)
  • Design, manage, and maintain collection and recovery tests and strategies that improve roll and charge-off rates, improve returns, and optimizes payment programs, engagement and outreach, Debt Settlement Company handling, and recovery channel performance
  • Build, monitor, and maintain core collections and recovery KPIs by asset class and partner
  • Develop business insights collaborating with internal teams and partners, maintain roadmaps and plans, and communicate proposals to senior leaders and executive audiences
  • Work cross-functionally with internal and external stakeholders to produce better business outcomes in the collections and recovery space
  • Strive for risk and loss reduction in everything you do

Pagaya offers an AI-powered credit analysis network that enhances credit approvals for banks, credit card networks, auto lenders, and fintech partners, while managing risk. Their technology enables increased credit approvals without undue risk, benefiting various financial institutions.

Company Stage


Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth