IT Support Specialist

Duties and Responsibilities include, but not limited to:

• Review ticket queues and support end users with break fix or upgrade requests.
• Track equipment using asset management software as devices are deployed to users.
• Problem solving at all levels when troubleshooting technical problems, from routine to highly complex.
• Resources used in problem solving include outside contractors, vendors, systems support documentation, and operations personnel.
• Responsible for developing and managing systems within scope set by senior management.
• Support Microsoft SCCM, Intune.
• Support Windows 10/11, Microsoft 365, Active Directory.
• Image workstations with SCCM and deploy to end users.
• Support server functions, VMware, Hyper-V.
• Support of held desk functions and deployment of new technologies.
• Support of Teams Rooms systems.
• Position will require some after-hours support to end users.

Required Qualifications:

• 2-5 years of prior level 1 experience
• High School Diploma or GED

Preferred Qualifications:

• Manufacturing end user support
• A+, Network+, Server+, and/or Security+ certifications
• Associate or Bachelor’s degree in computer science and/or a related technical field

Quantitative Scope:

• No budget responsibility
• No direct/indirect reports

Work authorization:

•  No sponsorship available