Full-Time

IT Help Desk Technician

Posted on 4/23/2024

Pagaya

Pagaya

501-1,000 employees

AI-powered network enhancing credit approvals

AI & Machine Learning
Financial Services

Entry

New York, NY, USA

Required Skills
Microsoft Azure
Requirements
  • Up to 2 years of experience as an IT individual contributor, helpdesk/IT support role
  • Experience troubleshooting Windows and Macs is essential
  • Knowledge of cloud business applications such as: Google Workspace, Microsoft Office 365, Slack, Zoom, and cloud IAM tools (Okta, Azure Active Directory); or similar tools
  • Track record of providing white glove service; enthusiastic about Information Technology
  • Proven ability to manage critical projects with limited direct supervision
  • Bachelor's degree required or equivalent relevant experience
Responsibilities
  • Respond to Tier I support requests and collaborate with team to manage ticket queue
  • Support the physical technologies in our offices, such as conference rooms, printers, and employee desk hardware
  • Improve the processes and efficacy of IT as we move into our next stage of growth, including new hire onboarding, day-to-day support tickets, device assignment, and end-user lifecycle
  • Establish IT Self Help tools and documentation, document internal procedures
  • Collaborate with the IT Project Manager, System Administrator, and Israel IT Site with various projects
  • Provide support for workstation fleet management and automations (JAMF, Intune)
  • Work with Security team for patch management and security policy enforcement
  • Participate in evaluation and deployment of new IT systems

Pagaya offers an AI-powered credit analysis network that enhances credit approvals for banks, credit card networks, auto lenders, and fintech partners, while managing risk. Their technology enables increased credit approvals without undue risk, benefiting various financial institutions.

Company Stage

IPO

Total Funding

$2.4B

Headquarters

New York, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-8%

2 year growth

-12%
INACTIVE