Clinic Manager

Scheduled Hours

40

Position Summary

Coordinates daily operations of the Center including physician support, patient services, staff supervision, and organizational management. Participates in the strategic planning and overall development of the Center.

Job Description

• Works to maintain high levels of customer satisfaction.
• Provides management direction and assistance in resolving issues and complaints by Center physicians, patients and referring physician offices.
• Coordinates patient services, ensuring quality care is provided in an efficient and cost effective manner.
• Works with the medical director and clinical administrator on developing the strategic plan to grow the Center.
• Implements and monitors the developmental action plan.
• Schedules all support staff.
• Manages clinical Registered Nurses and medical assistant support staff of 12 to 15 people.
• Hires, trains, mentors, evaluates and terminates clinical and clerical support staff.
• Oversees the operation of two clinics consisting of ten exam rooms, three procedure rooms and two recovery areas.
• Manages clinical and administrative support staff of 8 to 12 people.
• Coordinates and maintains Center equipment and supplies within par levels.
• Notifies director of any facility-related issues, including the need for equipment repair or purchase.
• Completes new equipment request paperwork.
• Ensures patient safety, including while they are involved in interventional procedures performed within the Center.
• Monitors safety checks and that time outs happen on every procedure.
• Serves as responsible for meeting BJH/JCAHO accreditation indicators for the Center. This includes ensuring the nurses are up today on their training/educational needs, compliance with infection control & safety regulations.
• Works closely with Center CQI faculty director to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs.
• Maintains compliance with existing policies and procedures.
• Serves as the Center member to management committees and the WU Physician Clinical Administrator Committee.
• Implements committee decisions.
• Promotes and maintains effective communications and collaboration with WUSM faculty.
• Serves as the BJH on-site liaison.
• Ensures smooth patient process while implementing BJH protocols within the WUSM clinic.
• Manages the WUSM and BJH charge process, as well as assists to resolve all patient account inquiries.
• Ensures staff review the fee tickets and processes timely, all point of service collections are completed and appropriately deposited.
• Provides reports, analysis and maintains records as required.
• Obtains expert knowledge of all clinical systems used in the Center, including Allscripts electronic medical record, IDX scheduling and ordering systems.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Clinical Office (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). 

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Communication, Customer Service, Front Desk Operations, Insurance Precertification, Insurance Verification, Interpersonal Communication, Medical Records Management, Organizing, Patient Services, Supervisory Management, Telephone Triage

Grade

C13

Salary Range

$68,100.00 - $105,500.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email[email protected]or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.