Full-Time
Support Engineer
Hours
Posted on 8/27/2024
Supabase
51-200 employees
Open-source backend service for developers
Mid
Remote in UK
Preference for candidates in Europe, Africa, or Middle Eastern time zones.
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
Supabase provides an open-source backend as a service (BaaS) platform that helps developers and businesses create scalable applications more easily. It offers real-time databases, authentication, and storage solutions, all designed to integrate smoothly into existing workflows. This means developers can focus on building their applications without needing to spend a lot of time on backend development. Supabase operates on a freemium model, where users can access basic services for free, while advanced features are available through paid subscriptions. This approach allows it to cater to various user needs. What sets Supabase apart from its competitors is its open-source nature, which allows users to customize the platform and benefit from community-driven enhancements. The company aims to provide a reliable and efficient solution for developers, ensuring high uptime for applications that are critical to their users.
Company Stage
Series C
Total Funding
$190.8M
Headquarters
Singapore, Singapore
Founded
2020
6 month growth
↑ 1%1 year growth
↓ -1%2 year growth
↑ 2%
Simplify's Take
What believers are saying
- Supabase raised $80M in Series C, totaling $196M in funding.
- Growing demand for open-source solutions boosts Supabase's market potential.
- Increased interest in real-time data processing aligns with Supabase's capabilities.
What critics are saying
- Increased competition from other open-source BaaS platforms like Appwrite and Nhost.
- Potential security vulnerabilities in open-source projects if not regularly updated.
- Freemium model may challenge conversion of free users to paid subscribers.
What makes Supabase unique
- Supabase offers a real-time database with self-documenting APIs for PostgreSQL.
- The platform is open-source, allowing for community-driven improvements and customization.
- Supabase provides a comprehensive suite of tools for scalable application development.
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Benefits
Remote work from anywhere
Autonomous work
Health, vision & dental benefits
Generous tech allowance
Annual education allowance
Annual run off-sites