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Full-Time

Support Engineer

Hours

Confirmed live in the last 24 hours

Supabase

Supabase

51-200 employees

Open source Firebase alternative with Postgres

Data & Analytics
Enterprise Software

Mid

Remote in UK

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Requirements
  • Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
  • Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have database administration experience, it’s a plus.
  • Excellent communication skills and fluency in English.
  • Skilled in using Linux/Unix operating systems and the command line.
  • Experienced working with GitHub Issues and Discussions.
Responsibilities
  • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
  • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
  • Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
  • Identify where internal tooling might be developed or obtained to improve support efficiency.
  • Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

Supabase provides a comprehensive suite of development tools including a Postgres database, Authentication features, instant APIs, Edge Functions, real-time subscriptions, and storage solutions. As an open-source alternative to Firebase, it supports integration with over 20 frameworks, offering a versatile and developer-friendly environment. This platform fosters a culture of innovation and collaboration, making it an appealing workplace for tech professionals looking to advance in a dynamic industry that values open-source contributions and technical excellence.

Company Stage

Series B

Total Funding

$116.1M

Headquarters

Singapore, Singapore

Founded

2020

Growth & Insights
Headcount

6 month growth

14%

1 year growth

27%

2 year growth

97%
Simplify Jobs

Simplify's Take

What believers are saying

  • Supabase's recent $80 million Series B funding round indicates strong investor confidence and provides ample resources for innovation and team expansion.
  • The integration of the Oriole team to enhance Postgres storage engine performance demonstrates Supabase's commitment to continuous improvement.
  • Free access for hobby projects encourages widespread adoption and community growth, potentially leading to increased market share.

What critics are saying

  • Competing against established giants like Google Firebase poses significant challenges in terms of market penetration and user acquisition.
  • Reliance on PostgreSQL may limit appeal to developers preferring other database systems, potentially constraining user base growth.

What makes Supabase unique

  • Supabase offers an open-source alternative to Google's Firebase, providing a transparent and customizable backend-as-a-service solution.
  • The platform's automatic API evolution and self-documenting features streamline database management, setting it apart from competitors.
  • Supabase's focus on PostgreSQL databases ensures robust and reliable performance, appealing to developers seeking stability and scalability.

Benefits

Remote work from anywhere

Autonomous work

Health, vision & dental benefits

Generous tech allowance

Annual education allowance

Annual run off-sites