Customer Success Manager @ Field Nation

Salary Range: 70000 to 80000 (Currency: USD) (Pay period: per-year-salary)

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

Why this role is important to Field Nation:

Our strong Customer Success team is the driving force behind customer retention and platform adoption. As a Customer Success Manager, you’ll focus on driving value for the customer, reducing churn, impacting upsell, and maximizing each client’s potential for success. Customer Success strategically addresses pain points to create happy and healthy customers.

What you’ll get to do:

Customer Success & Value Delivery: Drive retention, adoption, and growth by understanding how the customer defines success and delivering value throughout the customer lifecycle.
Customer Needs & Solutions: Uncover business needs and KPIs to address pain points and help customers achieve goals, maintaining industry and product knowledge for effective communication.
Customer Training & Relationships: Deliver customized training and build relationships to share best practices, uncover new pain points, and improve efficiencies.
Project & Touchpoint Management: Manage customer initiatives, prioritize based on customer health, and deliver consistent touchpoints like cadence calls and Executive Business Reviews.
Advocacy & Collaboration: Identify upsell opportunities, lead product discussions, advocate customer needs to internal teams, and participate in cross-functional initiatives.

You might be a good fit if you have:

1+ years of experience in Customer Success or building customer relationships, focused on satisfaction, adoption, and retention.
Strong time-management skills and ability to prioritize in a fast-paced environment.
Proven track record as a trusted advisor, creating valuable business partnerships and delivering measurable results.
Ability to independently conduct technical discovery, while knowing when to engage internal resources for better understanding of client needs.

Why we think you’ll love it here:

Unlimited paid time off
Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
Individualized growth + development plans
Strong values around work/life balance
Community involvement opportunities
Competitive benefits: medical, dental, vision, paid parental leave + 401K
Exposure to cutting-edge technologies to solve meaningful problems

Come as you are:

At Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.

Field Nation offers a flexible, highly collaborative, hybrid work environment. We are looking for people to join our high performance culture in the states of WA, OR, AZ, UT, CO, TX, NE, KS, MN, WI, IL, IN, MI, OH, KY, VA, NC, SC, GA + FL.

#LI-REMOTE

Customer Success Manager

Field Nation

Compensation Overview

What you’ll get to do:

You might be a good fit if you have:

Why we think you’ll love it here:

6 month growth

1 year growth

2 year growth

Simplify's Take

What believers are saying

What critics are saying

What makes Field Nation unique