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Full-Time

Customer Success Manager

Updated on 7/9/2024

Field Nation

Field Nation

1,001-5,000 employees

Platform connecting businesses with IT contractors

Compensation Overview

$70k - $80kAnnually

+ Paid Time Off + Vacation Bonus

Entry, Junior

Minnesota, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Requirements
  • 1+ years of experience in Customer Success or building customer relationships
  • Strong time-management skills
  • Proven track record as a trusted advisor
  • Ability to independently conduct technical discovery
Responsibilities
  • Drive retention, adoption, and growth by understanding how the customer defines success
  • Uncover business needs and KPIs to address pain points
  • Deliver customized training and build relationships
  • Manage customer initiatives and deliver consistent touchpoints
  • Identify upsell opportunities and lead product discussions

Field Nation offers a unique platform that seamlessly matches businesses with skilled contract IT professionals for on-site work, enabling a scalable solution to quickly address workforce needs. This platform not only supports tech companies in optimizing their field operations but also empowers IT technicians with flexible work opportunities to suit their schedules and enhance their skill sets. The firm's dedication to facilitating efficient, skilled labor deployment makes it a leader in the field services sector, providing a dynamic and supportive work environment for its employees.

Company Stage

Seed

Total Funding

$30.4M

Headquarters

Minneapolis, Minnesota

Founded

2008

Growth & Insights
Headcount

6 month growth

4%

1 year growth

10%

2 year growth

22%