Full-Time
Senior Manager
Engineering, Conversational Commerce Deployment & Support
Posted on 6/19/2026
McDonald's
10,001+ employees
Global fast-food chain with franchised model
No salary listed
Chicago, IL, USA
In Person
Bachelor's
 Engineering Management (1) |
|---|
Get referred to McDonald's
See people who can refer or advise you
- 5+ years of experience in software engineering, deployment, or support roles.
- 1–3 years supervising teams or guiding projects responsible for the tactical deployment and support of distributed systems or platforms.
- Solid experience operating deployment automation tools, environment management, and support operations in large-scale environments.
- Excellent communication, execution-focused coordination, and cross-functional leadership skills.
- Working knowledge of CI/CD, DevOps, and security guidelines.
- Complete phased rollout plans (Alpha, Beta, Pilot, and Production) for Conversational Commerce solutions, including drive-thru and digital channels.
- Validate deployment readiness by performing checks on EDGE servers, POS systems, network configurations, and all component prerequisites.
- Perform established pre-deployment checks and optimization activities (e.g., SCCM package creation, firewall setup, GitHub to Azure migration).
- Coordinate tactical execution with cross-functional teams to ensure seamless deployment and minimize disruption to restaurant operations.
- Maintain consistency across development, QA, staging, and production environments by applying established automated environment setup and teardown processes.
- Implement and complete deployment playbooks and support processes for all major initiatives (e.g., Fairway, Scale).
- Direct the delivery of onsite operations support and work closely with restaurant crews during live agent exposure.
- Run war room support operations for real-time issue resolution and troubleshooting according to established protocols.
- Monitor product performance post-deployment, gathering feedback to inform the continuous improvement of existing processes.
- Complete crew enablement and training plans, ensuring documentation is kept up-to-date.
- Coordinate the implementation of scheduled releases according to established business priorities and market readiness plans.
- Validate release readiness by ensuring all tickets are complete, tested, and detailed, and that required approvals are in place prior to execution.
- Apply blue/green, canary, or rolling strategies and tools (like Spinnaker, ArgoCD, or AWS CodeDeploy) to complete automated deployments.
- Conduct post-release validation, including smoke tests, sanity checks, and monitoring critical metrics.
- Enforce established quality gates and complete coordinated security checks (DevSecOps) within the deployment pipeline.
- Perform vulnerability scans, license compliance checks, and maintain logs to ensure alignment to audit and compliance standards.
- Complete automated rollback and recovery strategies for failed deployments as defined by leadership.
- Coordinate closely with product management, operations, and market teams to complete deployments in alignment with broader business goals.
- Take part in retrospectives and process reviews, offering direct operational insights to leadership to assist in improving future deployment and support approaches.
- Experience accomplishing QSR, retail, or restaurant technology deployments.
- Familiarity with applying cloud platforms, infrastructure automation, and monitoring tools.
- Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related field.
McDonald’s operates a global network of fast-food restaurants offering burgers, fries, and other items, serving customers quickly and affordably. It uses a mix of company-owned and franchised locations, with revenue coming from store sales, franchise fees and royalties, and income from owning and leasing real estate. It relies on digital ordering, third-party delivery, and a rewards program to boost convenience and loyalty, plus family-friendly amenities. Its goal is to lead the quick-service restaurant space by delivering scale, a strong brand, and a broad digital ecosystem, while expanding through franchising and real estate.
Company Size
10,001+
Company Stage
IPO
Headquarters
Chicago, Illinois
Founded
1955
Get referred to McDonald's
See people who can refer or advise you
Simplify's Take
What believers are saying
- The August 17, 2026 Red Bull rollout targets higher-margin afternoon traffic and add-on sales.
- McDonald’s planned October retraining reaches two million workers, directly attacking service inconsistency.
- Skye Anderson and Patrick Gerber joined in August 2026 to fix U.S. operations fast.
What critics are saying
- U.S. traffic fell in Q2 2026 after overloaded promotions and inconsistent franchisee pricing.
- Management delayed its 50,000-restaurant target to 2028 because inflation raised development costs.
- Execution failures can crush order speed and customer trust, making franchisee economics and brand consistency deteriorate quickly.
What makes McDonald's unique
- McDonald’s 45,000-plus locations and owned real estate create unmatched local scale and cash generation.
- Its digital loyalty platform reached nearly 220 million active users by August 2026.
- McDonald’s beverage platform now stretches from crafted sodas to Red Bull Dragonberry Energizer nationwide.
Help us improve and share your feedback! Did you find this helpful?
Benefits
401(k) Company Match
401(k) Retirement Plan
Performance Bonus
Long Term Incentive
Company News
McDonald's reported second-quarter earnings with global same-store sales up 1.3% and US comparable sales rising just 0.8%. Consolidated revenue reached $7.1 billion, slightly missing expectations, whilst earnings per share beat forecasts by 6 cents at $3.32. CEO Chris Kempczinski attributed US weakness to operational execution problems, including an overcrowded promotional calendar and inconsistent franchisee pricing. The company appointed Skye Anderson as President of McDonald's USA to address these issues. Management outlined plans to improve food quality, overhaul the beverage platform, and optimise digital reward programmes. On 5 August, Bernstein SocGen Group lowered its price target to $295 from $310, citing prolonged traffic softness and delayed value recovery. The stock trades at 21 times earnings with a 2.7% dividend yield.
A $920,000 portfolio of six blue-chip dividend stocks can generate approximately $54,000 in annual income whilst avoiding high-yield traps that erode capital over time, according to a recent analysis. The portfolio comprises five Dividend Kings or Aristocrats alongside one real estate investment trust. Johnson & Johnson yields roughly 2.3% after raising its dividend for the 64th consecutive year. Procter & Gamble offers about 3% after its 70th straight annual increase. Coca-Cola yields 2.5%, McDonald's approximately 2.6%, and PepsiCo close to 3.8% following its recent 4% hike. Realty Income provides the highest yield at 5.2%, having paid 670 consecutive monthly dividends whilst maintaining 99% portfolio occupancy. The strategy prioritises dividend growth over immediate high yields, which often signal unsustainable payouts from leveraged funds or mortgage REITs facing distribution cuts.
McDonald's bringing Red Bull drinks and new sodas to US customers. McDonald's will launch new beverages nationwide Aug. 17, including Red Bull drinks and crafted sodas with frothy flavors. By: Justin Boggs Posted 10:05 AM, Aug 13, 2026 McDonald's customers in the United States are about to see new menu items that might have them buzzing. The fast-food chain announced this week a slate of new beverages that previously were available in Canada. One of the new products is the Red Bull Dragonberry Energizer, which combines Red Bull's signature flavor with blue raspberry syrup and freeze-dried dragonfruit. Customers also will be able to order a can of Red Bull on its own, McDonald's said. The company also is introducing several crafted sodas, including the Vanilla Swirl, which can be added to Coke, Diet Coke or Coke Zero. McDonald's also will offer an Orange Dream made with Fanta. The drinks are sodas with a frothy twist. "We've seen growing enthusiasm for our crafted sodas and refreshers as fans look for more variety and options to fit every occasion," said Alyssa Buetikofer, chief marketing and customer experience officer for McDonald's USA. "They loved the Red Bull Dragonberry Energizer when we first tested it in the U.S., so we're excited to give fans nationwide the energy they've been craving with Red Bull. And we're just getting started." McDonald's said the new varieties will be available starting Aug. 17.
McDonald's bringing Red Bull drinks and new sodas to US customers. McDonald's will launch new beverages nationwide Aug. 17, including Red Bull drinks and crafted sodas with frothy flavors. By: Justin Boggs Posted 10:05 AM, Aug 13, 2026 McDonald's customers in the United States are about to see new menu items that might have them buzzing. The fast-food chain announced this week a slate of new beverages that previously were available in Canada. One of the new products is the Red Bull Dragonberry Energizer, which combines Red Bull's signature flavor with blue raspberry syrup and freeze-dried dragonfruit. Customers also will be able to order a can of Red Bull on its own, McDonald's said. The company also is introducing several crafted sodas, including the Vanilla Swirl, which can be added to Coke, Diet Coke or Coke Zero. McDonald's also will offer an Orange Dream made with Fanta. The drinks are sodas with a frothy twist. "We've seen growing enthusiasm for our crafted sodas and refreshers as fans look for more variety and options to fit every occasion," said Alyssa Buetikofer, chief marketing and customer experience officer for McDonald's USA. "They loved the Red Bull Dragonberry Energizer when we first tested it in the U.S., so we're excited to give fans nationwide the energy they've been craving with Red Bull. And we're just getting started." McDonald's said the new varieties will be available starting Aug. 17.
McDonald's in Hastings town centre re-opens after revamp. By Andy Hemsley Published 13th Aug 2026, 10:19 BST Updated 13th Aug 2026, 14:49 BST The McDonald's in Hastings town centre has now re-opened after being closed for more than a month for a major re-vamp. McDonald's says the improvements involve a new restaurant layout and technology aimed at creating a better experience for customers. The changes include a front counter redesign which McDonald's says will make more space for customers to enjoy their meal, less congestion around touchscreens, and shorter queues. There is now a dedicated courier waiting area and entrance; a new kitchen design which includes a bigger order assembly area and dedicated areas to prepare dine in orders and redesigned crew rooms which the company says will create a more relaxing and comfortable space for staff to take a break. The McDonald's in Wellington Place Hastings, is owned and operated by franchisee Carel Venter, who said: "I'm proud to reinvest in our Hastings restaurant. The dining area is more contemporary, and we now have separate facilities for our dine-in customers and our couriers leading to a better experience for everyone. "It's exciting to see the fresh new look and feel of our Hastings restaurant and I'm confident the changes will not only benefit our customers but also our restaurant team as these will help make their jobs a little easier."