Account Manager

Job Description Summary

The Account Manager - Imaging is responsible for proactively developing & implementing a GE HealthCare Radiology sales strategy for their defined area by creating and sustaining strategic relationships/alliances with their assigned corporate accounts within their State such as hospitals or hospital groups or Group Purchasing Organizations, thereby creating growth for GE HealthCare.

The Public Account Manager, Radiology is accountable to develop & maintain deep understanding of the key accounts, while keeping GE HealthCare teams informed and appropriately involved. Expected to lead multi-modality deals while collaborating with the modality Product Specialists & Service teams. This position will report to the Imaging Leader - NSW.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key Responsibilities/essential functions include (but are not limited to):

• Achieve sales and orders volumes at the target prices in assigned accounts/territory

• Build relationships, develop a business strategy, and maximize business opportunities for all Radiology products & services within your accounts

• Represent GE HealthCare Radiology and act as a primary customer point of contact in the allocated accounts

• Provide on-going feedback to Product teams, Service, and Marketing

• Leverage cross-functional teams to achieve results through effective project proposals, negotiations, and contracts

• Grow GE HealthCare’s share of customer investments in capital and operational expenditures

• Develop & maintain a high level of customer satisfaction through consistent, high-quality interactions with customer management

• Build long term strategic alliance with the portfolio of corporate accounts to continue to add value, and promote Service offerings to identify and escalate commercial service needs to drive customer NPS

• In cooperation with Product and Marketing teams, drive Radiology marketing events in assigned territory & customer base

• Be aware of segmentation and apply relevant product benefits to each client’s segment

• Leverage Product Modality Specialists, Service Operations and other Company resources to provide the necessary technical, clinical and business content to create a competitive differentiation

• Coordinate the GEHC team on assigned accounts in order to deliver solutions that meet or exceed customer expectations

• Follow all applicable GEHC policies, procedures and operating mechanisms. Proactively participate in company initiatives depending on organizational needs and as proposed by leadership

• Ensure knowledge of and compliance with Quality, Regulatory, integrity and company policies.

​Financial Performance

• Is accountable to achieve Product/Solutions/Service orders and sales OP target for assigned accounts and or territory

• Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities

• Forecast orders and sales within the applicable sales funnel tools (Sales Force) and reports for their products/solutions/services in their assigned territory/accounts

Territory Planning, Coverage & Account Management

• Create business plans for assigned accounts including, but not limited to opportunity development, competitive strategies and targets

• Build strong business relationships and formulate strategies with the Product & Service teams to continuously strengthen relationships within the assigned accounts. Identify & drive response to corporate account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools

• Continuously develop and improve a network of key opinion leaders within the assigned accounts

• Track and communicate market & customer trends to/from the field including competitor data and develop and lead effective counterstrategies.

Product Market & Expertise

• Maintain current, detailed knowledge of GEHC products / services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers

• Maintain up to date market and competitor knowledge related to their product/solutions/services

• Collaborate effectively with product teams to match solutions to market trends

• Continuously update understanding of the customers changing clinical and/or operational issues and challenges

• Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GEHC

• Effectively leverage GEHC Product & Service teams as well as approved product marketing and product promotional material to actively support the customer throughout their decision-making process resulting in a successful outcome for GEHC

• Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company.

Opportunity Management

• Hunt for, identify and create new commercial opportunities within assigned territory. Work with sales leaders, product & service teams (where applicable) to continuously increase commercial deal pipeline

• Drive and own relevant tender processes, including management of multifunctional stake holders’ involvement, including (but not limited to) Product, Service, Applications, to meet tender submission deadlines driving GEHC orders, sales and margin targets as well as to maximize customer satisfaction assigned territory

• Create and maintain opportunities in Sales Force and complete up to date “SFDC Chatter” involving deal stake holders

• Ownership of order and configuration quality at the point of order entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs

• Management of estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction.

Required Qualifications & Experience:

• Bachelor’s Degree or minimum 5 years of selling experience in a medical, healthcare or technical field (e.g. biomedical engineering, medical physics) or Life Sciences field

• Previous experience in the Healthcare Industry, ideally in an Account Management position

• Ability to interface with both internal team members and external customers as part of solutions-based sales approach

• Ability to energize, develop and build rapport at all levels within an organization

• Strong capacity and drive to develop career

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to synthesize complex issues and communicate in simple messages

• Superior organizational skills

• Excellent negotiation & closing skills

• Strong presentation skills

• Ability to travel both domestically and international where required

• Valid motor vehicle license

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary + bonus + car allowance or company ca

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for COVID-19.

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Additional Information