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Customer References & Advocacy Manager
Confirmed live in the last 24 hours
Locations
Burlingame, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Sales
Communications
Requirements
  • 2+ years working in a marketing, corporate communications, customer success or other role that involves close relationship-building with customers and/or building programs from the ground up
  • Experience building and/or maintaining a B2B reference management program is a big plus
  • Experience working with senior executives, both internally and externally
  • Passion for working in collaboration with customers to understand their needs and build relationships that support their ongoing advocacy
  • Proven track record for cross-functional collaboration across internal teams, including process change management experience
  • Strong storytelling and communications skills with the ability to distill complex information into clear, engaging content
  • Diversity, equity, inclusion, and belonging (DEIB) at Lyra is essential to the way we deliver culturally responsive care, build and manage our provider network, and support holistic efforts to strengthen DEIB in workplaces around the world-including our own
  • People come to Lyra with a range of needs, backgrounds, and abilities that influence their response to mental health support. Our diverse network of providers delivers comprehensive mental health treatment and support rooted in culturally responsive care, a multicultural approach that accounts for the impact of cultural backgrounds on each person's care experience. Learn more at https://www.lyrahealth.com/diversity-equity-inclusion-belonging/
Responsibilities
  • Build and sustain strong relationships with benefits leaders who are current Lyra customer advocates. Keep the customer experience top of mind; always and prioritize sustainability and longevity in customer advocate relationships
  • Partner with field team members across Lyra Health including our sales team and Customer Success organization to expand and maintain the pool of customer advocates that will serve as references
  • Consult with sales leaders to understand reference needs within particular opportunities and advise on the best path forward
  • Own the success of a reference management system that tracks key attributes important to reference relevancy. Work to develop and mature this system over time
  • Collaborate with other team members to implement new and innovative forms of customer reference marketing tactics
  • Track, continuously assess, and report on the impact of reference marketing in the sales cycle with support from sales teams and Marketing Operations colleagues
  • Assist with creating compelling and innovative customer content assets that demonstrate the impact of Lyra's workforce mental health solutions
  • Work with authenticity and empathy. Develop strong opinions about how we can continue to grow and improve as a team and lead by example
Lyra Health

1,001-5,000 employees

Global workforce mental health platform
Company Overview
Lyra's mission is to transform behavioral health care through technology with a human touch. The company uses matching technology and an innovative digital platform, Lyra quickly connects companies and their employees — plus spouses and children — to world-class therapists, mental health coaches, and personalized medication prescribing.
Benefits
  • Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
  • Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
  • Financial rewards - Generous compensation, 401k, and equity options
  • Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
  • Tech stipend - Monthly stipend to spend on technology needs
  • Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Company Core Values
  • Tackle hard problems
  • Show your cards
  • Put clients first
  • Listen harder
  • Follow the science
  • Look inwards
  • Mind yourself